Note: This feature is only available for customers based & doing messaging in the USA.

Understanding BYON

Some businesses/employees use their personal mobile phones for communicating with customers via text or they traditionally make phone calls via desk phones or landlines. Landlines were the de-facto way to set up a contact via phone for any business. Communication via personal phones is unaccountable and businesses find it difficult to track them. 

BYON enables you to retain your number by porting it to Conversive. This is a one-time exercise where the number gets ported to the Conversive provider, and all subsequent billing and charging are taken care of by Conversive.

By definition, porting is transferring your phone number from one provider to another. You can port (transfer) your number to Conversive in just a few easy steps.

How to request for BYON?

• You have to raise a request to care@beconversive.com for enabling text on your existing number.

• You need to share the following details required in the Letter of Authorization:

  • Your Current Number

  • Name and address on previous carrier’s account

  • Account number 

• Informational Checklist:

  • Checking your number’s compatibility with Conversive will not affect your current messaging service

  • Don’t cancel your account from your existing provider. Your number must be active in order to transfer it to Conver

  • Your existing phone service will continue to work until the transfer is complete.

  • You may not be able to port your number in certain cases like if you are changing the location and the area code

  • To keep your existing number, your personal records owning the number should be exactly the same with both companies. For example, the name and address you submit as the owner of the account should be exactly the same with both companies. A phone number is always attached to a person’s or company’s name and address. If you want the number with the new company to be of your family members, it will not be portable. The family member will have to use the new number obtained from the new company. 

Number Transfer Authorization Form

The Number Transfer Authorization (NTA) form, also called the Letter of Authorization (LOA), authorizes Conversive to request the transfer of your phone number from your current phone company to Conversive providers. 

This form must be complete and accurately filled to avoid any delay in your number transfer process. A recent bill from your current phone company provides most of the information you need. 

An LOA helps to ensure that telephone numbers are not being transferred between carriers without the authorized end user’s permission.

Sample NTA/LOA Form

While completing the NTA, you will need to verify information from your current phone service provider. Make sure to complete all the fields, including optional fields. 

• Name

• Address

• Current phone company

• Account number with a current phone company

• Last four digits of your Social Security Number

Note: It is important that you do not contact your current provider to cancel your phone number or service until the number transfer process is completed. The number must be active with your provider throughout the entire process.

You will be contacted by email with the status of your number transfer or if any additional information is needed.

Instead of porting your number to our network, you also have the option to purchase a virtual SIM and get it enabled for international roaming to use it for 2-way messaging on Conversive Application. Virtual SIM service is an alternative to local SMS virtual numbers. This enables you to receive SMS text messages at high speed (up to 50 SMS/sec), with the reliability of a tier 1 mobile network, just like a virtual number.