Requirements for Creation of Bot |
Field | Mandatory or Optional? | Sample Response |
Bot Type : Domestic / International
Note - The bot will be classified as a domestic or international after the bot is submitted for verification | Mandatory | Domestic |
Bot Message Type (OTP / Transactional / Promotional) | Mandatory | Promotional/Transactional/OTP |
Bot Name
(Chatbot Name the users will see in the Messages app) | Mandatory | Acme Bank OTP
Acme Bank Credit Card
Acme Phone Banking |
Brand Name
(Provide the Brand name which is associated with the bot) | Mandatory | Acme Bank |
Bot Logo
(Dimensions - 224px x 224px, Formar - JPG, JPEG or PNG , Max Size - 90kb)
Note : Logos get cropped to circles by the RCS app so make sure you have white borders around the logo | Mandatory | Please share as an attachment in the onboarding form |
Banner Image
(Dimensions - 1440 px x 448 px, Format - JPG, JPEG or PNG, Max Size - 360kb)
Note: Your logo will be overlaid on the Hero Image (bottom centre) so be careful with your design | Mandatory | Please share as an attachment in the onboarding form |
Short Description (100 characters) | Mandatory | Short description of the Bot. |
Colour (Enter the colour code used by the RBM Agent.
Note: The contrast ratio should not be less than 4.5:1 relative to white. | Optional | #D81F26 |
Primary Phone Number
(Enter the Mobile or Fixed Line number that will be visible in the information section of the agent (e.g. +91...). Recommended to be the support number
Note : A maximum of 3 numbers can be associated with the bot. | Mandatory | 919876543210 |
Label for Primary Phone Number
(recommended to be Support Contact Number) | Mandatory | Support Contact Number |
Primary Email ID
(String, max 128 characters). Recommended to tbe support email id
Note - A maximum of 3 email addresses can be added | Optional | support@acme.com |
Primary Website
(maximum of 256 characters) (3 websites can be added) | Mandatory | www.acme.com |
Terms & Conditions URL | Mandatory | https://www.acme.com/tos |
Privacy Policy URL | Mandatory | https://www.acme.com/privacy-policy/ |
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Contact Person Details
Note: 1) The contact person is to respond and verify the verification email. 2) Mulitple Contact Person Details can be added |
Brand Contact Person First Name | Mandatory | David |
Brand Contact Person Last Name | Mandatory | Miller |
Brand Contact Person Designation | Mandatory | Product Manager |
Official Email id (Official Email ID - Brand domain email is a must. It cannot be a Gmail or Yahoo or Hotmail email address ) | Mandatory | David@acme.com |
Mobile number | Mandatory | +919991321231 |
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Requirements for Bot & Brand Verification |
How do you obtain Opt-in to message users with your bot?
Opt-in is critical for approving the bot launch. Provide details for how opt-in is acquired. If opt-in is through a website or an app, provide links showing the user has the ability to opt-in. If opt-in is by a form that user submits, submit a copy of the form. SMS opt-in counts but share the process of how the sms optin was obtained | Mandatory | |
What actions trigger messages to users?
When is the first message sent from the agent to the user? Are messages sent at a consistent date/time, do user actions (such as a purchase) trigger messages, or do external triggers (such as package delivery) trigger messages? | Mandatory | |
What message does the bot send when a user opts out?
When a user sends the word "STOP", your bot must reply, confirming that the user is opted out and won't receive more messages unless they opt in again. The bot can't send the user additional messages after this. Your bot must recognize "STOP" in English and the equivalent translations in other languages the bot supports. | Optional | |
