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CTI Integrations

Learn how to integrate Aircall, 8x8, and Frejun telephone systems with Conversive for seamless calling and messaging. Set up automated messages for missed calls by agents or customers across both platforms.

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8x8 Contact center Overview

8x8 Contact Center Integration with Conversive

Introduction

8x8 Contact Center is a comprehensive, cloud-based contact center solution that offers a variety of tools such as call routing, IVR, real-time analytics, and omnichannel support to improve customer engagement and streamline business operations.

Integrating 8x8 Contact Center with Conversive (via SMS-Magic) allows businesses to optimize communication by combining advanced call management with multi/omnichannel messaging capabilities. This integration ensures efficient, seamless customer interactions across voice, chat, and messaging platforms, enhancing operational efficiency and customer satisfaction.

Key Benefits of 8x8 Contact Center Integration with Conversive:

  • Unified Communication: Manage calls, messaging, and chat interactions within one platform, ensuring a smooth, consistent customer experience across all channels.

  • Enhanced Customer Engagement: Engage customers across SMS, RCS, voice, and web chat, meeting them on their preferred communication channel for quicker and more effective responses.

  • 8x8 Integration for Automation: Automate responses to inbound call events such as missed calls, follow-ups, or call routing triggers with pre-configured messages, enhancing customer service efficiency.

  • Call & Message Management: Track, manage, and log all voice, chat, and messaging interactions within your CRM or business platform, ensuring no communication is overlooked.

  • Analytics & Reporting: Access detailed analytics from both voice and messaging channels, enabling better decision-making and insights into customer interactions and communication workflows.

  • Scalability: The integration supports growth by efficiently managing increased customer volumes, allowing businesses to scale communication efforts without compromising service quality.

With the 8x8 Contact Center and Conversive integration, businesses can manage both voice and messaging communications efficiently from one platform, ensuring a seamless customer experience and improving operational effectiveness.

Updated on Oct 24, 2024

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