1. SMS

Overview:
SMS is a widely supported messaging channel that allows businesses to send and receive concise, text-based communications directly to customers' mobile phones. It's ideal for real-time, direct outreach and works reliably across all types of mobile devices and networks.

Conversive also supports MMS (Multimedia Messaging Service) as part of the SMS channel. MMS allows you to include media such as images, audio, and videos in your messages, making your communication more engaging and visually informative. MMS can be used to enhance announcements, promotions, and customer support by adding context through rich content.

How to Configure:

👉 You can procure a Sender ID with Conversive: Steps for Procuring a New Sender ID

👉 Connect Your Own Provider Number with Conversive: Steps for Connecting your own Provider number (BYOP)

👉Use your own number for sending messages: Steps for Connecting your own number (BYON)

2. WhatsApp

Overview:
WhatsApp is a secure, globally adopted messaging platform that supports rich content like images, videos, documents, and quick replies. Conversive integrates with WhatsApp Business to allow verified, structured, and automated messaging—helping you maintain context across conversations and reach customers in a familiar environment.

👉How to Configure: WhatsApp Integration Guide

3. Facebook Messenger

Overview:
Facebook Messenger allows you to engage with customers who reach out to your Facebook Page via private messages. Conversive helps you unify Messenger interactions with your other channels, enabling faster responses, automation, and seamless handover between bots and live agents.

👉Reach out to us at care@beconverisve.com to enable Facebook Messenger for your conversive account

4. Instagram Messaging

Overview:
Instagram Messaging allows you to manage direct messages from Instagram users and respond to conversations originating from posts, stories, and mentions. Through Conversive, you can centralize these messages, automate responses, and maintain consistent customer communication alongside your other channels.

👉Reach out to us at care@beconverisve.com to enable Instagram messaging for your conversive account

5. RCS (Rich Communication Services)

Overview:
RCS is an evolution of SMS that includes interactive elements such as carousels, images, quick replies, and branding. Conversive supports RCS through compatible providers, giving you the ability to send more engaging, app-like experiences directly to Android users' default messaging apps.

👉How to Configure: RCS Channel Integration Guide

6. Web Chat

Overview:
Web Chat allows you to embed a conversational widget directly on your website, enabling real-time interaction with site visitors. Conversive's web chat supports proactive messaging, chatbots, and escalation to human agents, offering a seamless support and engagement experience.

👉How to Configure: Web Chat Integration Guide

7. Email

Overview:
Email remains a critical channel for structured, longer-form, and transactional communication. Conversive integrates with your email system to send and receive messages, all from a unified inbox from conversive.

👉Reach out to us at care@beconverisve.com to enable the Email channel for your conversive account

AI Voice Chat

Overview:

AI Voice Chat enables businesses to provide automated voice-based support through intelligent voice bots. Customers can speak naturally over a phone call or browser-based call, and the AI assistant will understand, respond, and handle routine inquiries in real time. This reduces the need for live agents while offering 24/7 availability and consistent service.

Conversive supports AI Voice Chat by integrating with speech recognition and text-to-speech engines, combined with your conversational AI workflows. Use cases include appointment scheduling, order tracking, feedback collection, and more—all managed through an interactive voice experience.

8. Voice Over Phone

Overview:
Voice over Phone enables businesses to handle customer calls using traditional telephony systems. Conversive integrates with voice providers to offer features such as IVR, call queuing, routing, and analytics, bringing voice support into your centralized communication stack.

9. Voice Over Web

Overview:
Voice over Web enables customers to initiate voice calls directly from their browser without needing to dial a number. This reduces friction and provides a seamless way to offer live, real-time support through your website or app.