How Will I Get Notified About Incoming Messages?

In Conversive, there are currently two ways to receive notifications for incoming messages:

1. Browser Notification: When a new message arrives, you will receive a notification directly in your web browser. This is helpful for immediate awareness when you're actively using the system.

2. Email Notification: An email alert is sent to your registered email address whenever a new message is received. This option is helpful if you prefer notifications outside the browser or when you are not actively logged into the system.

How these Notifications Help?

These notifications ensure that you stay informed about new messages promptly, allowing you to respond quickly and maintain effective communication with customers. Whether you're working on other tasks or away from the system, the notifications help you stay connected and avoid missing important messages.

How can I Enable Notifications?

To configure and enable these notifications in Conversive, follow these steps:

To configure and enable notifications in SMS-Magic, follow these links for detailed setup instructions:

1. Browser Notification Setup Guide: This guide covers enabling and configuring browser notifications, allowing you to receive alerts directly within your web browser.

2. Email Notification Setup Guide: This guide provides detailed steps to enable email notifications, ensuring that you get alerts sent to your registered email address.

How can I respond to an incoming message?

As a user, you can easily respond to incoming messages through the Converse Desk in Conversive. Here’s how the process works:

1. Access Your Inbox: Navigate to the My Inbox section, where all incoming conversations will be displayed. Each conversation with at least one incoming message will appear in this view.

• Select a Conversation: Browse through the list of conversations in your inbox. Click on any conversation to open it and view the message history.

  

• Respond to Customers: Once you have selected a conversation, you can compose and send your response directly from the chat interface. This allows for a seamless and efficient communication interface for the conversation with your customer. You can respond the customer with templates created in your account.

Frequently Asked Questions

1. Is there any charge for incoming messages?

No, there are no charges for incoming messages in Conversive. All incoming communications are free of charge, allowing you to maintain effective communication with your customers.

2. How will I get notified about incoming messages?

You will receive notifications through two methods: browser notifications and email notifications. This ensures you stay updated on incoming messages regardless of your current activity.

3. How do I enable browser notifications?

To enable browser notifications, follow the instructions outlined in the Browser Notification Setup Guide. This guide will help you configure your browser settings to receive alerts directly in your web browser.

4. How can I get email notifications for my incoming messages?

You can enable email notifications by following the steps detailed in the Email Notification Setup Guide. This will ensure you receive alerts sent to your registered email address.

5. Can I give more than one email ID for notifications?

Currently, Conversive allows only one email address for notifications. If you need notifications for multiple users, consider creating additional user accounts or sharing the main account email.

6. What types of messages will trigger notifications?

Notifications are triggered for all incoming messages from customers, ensuring you never miss an important communication.

7. What should I do if I'm not receiving notifications?

If you're not receiving notifications, check your browser settings to ensure notifications are enabled. Additionally, verify that your email address is correctly registered and that emails are not landing in your spam folder.

8. How can I view a history of received messages?

You can view your message history by accessing the "message history" section in Conversive, where all incoming conversations and outgoing messages are listed for easy reference.

9. Can I access my messages from a mobile device?

Yes, you can access Conversive from a mobile device via the Conversive mobile app, allowing you to stay connected and respond to incoming messages on the go.