What Is Alert & Subscription Management?

Generate Alerts by creating condition-based rules. When a rule condition is evaluated to TRUE an alert is generated and an email is sent to the registered email address as a notification.

Click on the Analytics menu and then click on Alerts button to Alerts and Subscription Management.

A few scenarios for which you can set up Alerts -

1. Send Alert for Incoming messages received on a selected Sender ID immediately or during a specified time interval on certain days.

2. Send Alert daily when the Total Credits used is greater than your daily SMS Credits quota.

3. Send Alert weekly if your Message Delivery Success Rate Drop is higher than your estimated value.

4. Say you are running a huge campaign, set up an alert to notify you hourly if the Number Of Incoming Messages is greater than a certain value since the campaign was initiated. This way you will get an immediate update on your Campaign Response Stats.

How do I Alert & Subscription Management?

Click on the Alerts button on the Dashboard to move to the Alerts and Subscription Management tab to view and create Alerts. A list of alerts generated is visible in the Alert History tab.

Alerts on an Event

When the selected event occurs, an alert is generated and an email notification is sent to the selected set of users.

Create an Alert on an Event

1. On the Alerts and Subscription Management screen, click on Add New Alert button.

2. Select On an Event option.

3. Enter a name for the Alert.

4. Select Immediately on event occurrence to receive instant email notifications.

5. You can also select a time duration (specific hours and days) during which you would like to receive the email notifications of the events.

6. Select There is an Incoming Message event.

7. Select the Sender ID.

8. Select the users who should receive the email notification on the event occurrence. The 2 available options are - Self or Conversation Owner.

9. Click on Add.

10. A new Alert is now created in the list of “Alert Subscription”

Alerts on Rule Evaluation

When a rule condition is evaluated to TRUE an alert is generated and an email notification is sent to the selected set of users.

Create an Alert on Rule Evaluation

1. On the Alerts and Subscription Management screen, click on Add New Alert button.

2. Select the On Rule Evaluation option.

3. Enter a name for the Alert.

4. Select alert evaluation frequency in the “from” and “to” fields for hourly alerts

5. Select alert evaluation frequency “at” time for daily and weekly alerts

6. Select day(s) for sending the alert 

7. Select “IF” condition

8. Select “Operator” value

9. Set the “Trigger” value

10. Set the value for the “In last” field

11. Select value for “Hours / Days“

12. Select AND/OR in the Alert you were creating above to add in additional condition and follow step 6 to step 10

13. Click on the Done button

14. A new Alert is now created in the list of “Alert Subscription”.

Edit an Alert

1. Click on the icon on the Alert that you would like to edit and click on the Edit button

2. Select alert evaluation frequency "from" and “to” time for hourly alerts

3. Select alert evaluation frequency "at" time for daily and weekly alerts

4. Select day(s) for sending the Alert

5. Select "IF" condition

6. Select "Operator" value

7. Set the "Trigger" value

8. Set the value for "In last"

9. Select value for "Hours / Days"

10. Select AND/OR in the Alert you were creating above to add in additional condition and follow step 2 to step 9

11. Click on the Save Changes button

Delete an Alert

1. Click on the icon on the Alert that you would like to delete and click on the Delete button

2. Click on the Confirm button and the Alert will be deleted

Note: To disable the alert, click on the toggle adjacent in the alert.