# SMS-Magic knowledge base ### Categories #### All About Conversive - [Getting Started with Conversive](https://docs.beconversive.com/getting-started-with-conversive): This section is designed to help you smoothly navigate the process of creating a Conversive account and getting started with our platform\. - [Sign Up and Verification](https://docs.beconversive.com/getting-started-with-conversive/04ZH01zlfcA-sign-up-and-verification.md): Welcome to Conversive\! This guide is designed to help you smoothly navigate the process of creating a Conversive account and getting started with our platform\. Whether you're new to our service or need a refresher, this manual will walk you through each step to ensure a seamless and user\-friendly si\.\.\. - [Guidance for API only customers](https://docs.beconversive.com/getting-started-with-conversive/DC8QC0enWLA-guidance-for-api-only-customers.md): Here, we explain the process for starting your messaging journey with Conversive\. Step 1: Sign Up with Conversive Here is the link to sign up with Conversive: Sign\-Up Here are the details for Signup and verification Step 2: Start Your DLT Registration Complete your DLT registration\. Here is the do\.\.\. - [SSO Login for Microsoft Azure](https://docs.beconversive.com/getting-started-with-conversive/zUGCAYdChQg-sso-login-for-microsoft-azure.md): Microsoft Azure SSO Login for Conversive – Setup Guide This document outlines the steps required to set up Single Sign\-On \(SSO\) using Microsoft Azure for accessing your Conversive account\. By following this guide, your organization can streamline secure access for team members via Microsoft credenti\.\.\. - [Compliance & Consent Setup](https://docs.beconversive.com/getting-started-with-conversive/MvQoM7WTVc0-compliance-consent-setup.md): Before you begin sending messages, it’s essential to configure your account for Compliance & Consent\. This ensures your messaging practices align with country\-specific telecom regulations, improve message delivery rates, and build long\-term trust with your customers\. This step involves setting u\.\.\. - [Simulator For Messaging](https://docs.beconversive.com/getting-started-with-conversive/rfwFq6Q4HHA-simulator-for-messaging.md): Experience Messaging Like Your End\-Users The Conversive Simulator lets you preview how your messages appear to your end\-users—before you even acquire a sender ID\. It mimics a real mobile messaging app and provides a powerful way to test features like campaigns, automations, and more\. Why Use the Sim\.\.\. - [Invite your team members](https://docs.beconversive.com/getting-started-with-conversive/OXrVnFLLnNU-invite-your-team-members.md): Invite Your Team Members to Conversive This section is only accessible to Admin Users\. A dedicated section to manage your users and licenses\. You can view your available/used licenses and invite more users according to business requirements\. You can view the license details easily by selecting the a\.\.\. - [Conversive Channel Onboarding Guide](https://docs.beconversive.com/getting-started-with-conversive/qz8CgPX9Rno-conversive-channel-onboarding-guide.md): 1\. SMS Overview:SMS is a widely supported messaging channel that allows businesses to send and receive concise, text\-based communications directly to customers' mobile phones\. It's ideal for real\-time, direct outreach and works reliably across all types of mobile devices and networks\. Conversive al\.\.\. - [Navigating Conversive](https://docs.beconversive.com/getting-started-with-conversive/X7Hs7j403VU-navigating-conversive.md): What all features are available in Conversive? An Overview of Features Conversive is a comprehensive communication platform designed to help businesses streamline customer engagement through a variety of messaging channels\. From managing your audience to sending automated messages, Conversive offers\.\.\. - [Learn About Trial Plan](https://docs.beconversive.com/getting-started-with-conversive/RlppwsxZSng-learn-about-trial-plan.md): How does the trial period work? The trial period for Conversive lasts 15 days, during which you receive 30 trial credits to test automations and explore Conversive features\. If you're in the US, you will receive 1 US sender ID\. For users in other countries, you will receive 1 sender ID, and you can \.\.\. - [Send Your First Message](https://docs.beconversive.com/getting-started-with-conversive/ecrJrxAqp3s-send-your-first-message.md): How can I send my first message?To send your first message:Click on Converse Desk to open the messaging interface\.Click on "New Message" to start a new conversation\.Enter the recipient's full name in the provided field\.Enter the recipient's phone number in the designated space\.Select a Sender ID fro\.\.\. - [Send Out your first Campaign](https://docs.beconversive.com/getting-started-with-conversive/cb7Qp3E3Pfk-send-out-your-first-campaign.md): How to Create a CampaignThe sources outline the steps for creating a campaign using Conversive, a platform that enables users to run campaigns using various channels, including SMS, MMS, WhatsApp, and RCS\. Here's a step\-by\-step guide based on the provided sources:Step 1: Define CampaignClick the "Cr\.\.\. - [Create your Message Templates](https://docs.beconversive.com/getting-started-with-conversive/wd5vmaRLVlk-create-your-message-templates.md): How to create templates?This guide will walk us through creating, editing, and previewing a new message template for different channels using various features\.Steps to Create a New Message TemplateClick on the Templates icon in the navigation bar\.Click on the Create New Template button\.Fill out the \.\.\. - [Messaging Basics](https://docs.beconversive.com/dFKT4HuBHJE-messaging-basics): Learn to send, track, and view message delivery with instant notifications and quick response options for incoming messages\. - [Send Your First Message](https://docs.beconversive.com/dFKT4HuBHJE-messaging-basics/ecrJrxAqp3s-send-your-first-message.md): How can I send my first message?To send your first message:Click on Converse Desk to open the messaging interface\.Click on "New Message" to start a new conversation\.Enter the recipient's full name in the provided field\.Enter the recipient's phone number in the designated space\.Select a Sender ID fro\.\.\. - [Restricted Keywords](https://docs.beconversive.com/dFKT4HuBHJE-messaging-basics/Q8gf7a4V5MY-restricted-keywords.md): Conversive's Custom Keyword Filter feature allows businesses to define and block specific keywords in outgoing messages\. This is crucial for ensuring compliance with regulations, maintaining professionalism, and preventing the transmission of sensitive or inappropriate information\. How the Restricte\.\.\. - [URL Shortening Configuration](https://docs.beconversive.com/dFKT4HuBHJE-messaging-basics/81VmRBuh0Qk-url-shortening-configuration.md): Overview The URL Shortening and Tracking feature allows the user to shorten a URL thereby reducing the characters in the link and hiding the parameters which deter recipients from clicking on the link\. Clicks on all short links created using SMS\-Magic are tracked and the information such as the tota\.\.\. - [Enable Browser notification](https://docs.beconversive.com/dFKT4HuBHJE-messaging-basics/OpIqvcPT8bA-enable-browser-notification.md): How can I enable notifications on my browser? You can enable browser notifications in Conversive using the following methods: Option 1: Allow notifications directly from the pop\-up prompt in your web browser when you logging into your account\. or Option 2: Enable notifications through your browse\.\.\. - [Sensitive Data Handler](https://docs.beconversive.com/dFKT4HuBHJE-messaging-basics/GHE3FZYyJ0A-sensitive-data-handler.md): What is a Sensitive Data Handler? The Sensitive Data Handler ensures that outgoing messages are scanned for and handle sensitive information in a secure and compliant manner, particularly in industries subject to data protection regulations\. What are the key features of a Sensitive data handler? Key\.\.\. - [Respond to Incoming messages](https://docs.beconversive.com/dFKT4HuBHJE-messaging-basics/eZHZMncJjTA-respond-to-incoming-messages.md): How Will I Get Notified About Incoming Messages? In Conversive, there are currently two ways to receive notifications for incoming messages: Browser Notification: When a new message arrives, you will receive a notification directly in your web browser\. This is helpful for immediate awareness when yo\.\.\. - [Manage Your Contacts](https://docs.beconversive.com/bwjL3uq9cLM-manage-your-contacts): Learn how to add contacts, create custom fields, and organize them into segments\. Use these segments to send targeted campaigns efficiently\. - [Audience Manager Overview](https://docs.beconversive.com/bwjL3uq9cLM-manage-your-contacts/k6KVdgetwhU-audience-manager-overview.md): What is Audience Manager? The Audience Manager in Conversive allows businesses to efficiently manage and organize their customer base for targeted communication and marketing efforts\. By segmenting audiences based on various criteria, businesses can ensure that their messages are personalized and re\.\.\. - [Audience Manager \- Data Types](https://docs.beconversive.com/bwjL3uq9cLM-manage-your-contacts/8oWmAmZSQN4-audience-manager-data-types.md): The Audience Manager provides a diverse set of data types to store and manage audience\-related information effectively\. These data types allow users to capture different types of inputs for segmentation, targeting, and personalization\. What data types are available in Audience manager? String Descri\.\.\. - [Contacts: Audience Manager User Guide](https://docs.beconversive.com/bwjL3uq9cLM-manage-your-contacts/WQMKhWxyw2w-contacts-audience-manager-user-guide.md): How do I add contacts to the Audience Manager?You can add contacts to the Audience Manager using two methods:Add Contacts Individually:Step 1: Navigate to Audience Manager from the Contact Manager navigation tab\.Step 2: Click on "Add Contact\."Step 3: Select "Create Contact\."Step 4: Fill in the requi\.\.\. - [Creating Campaigns Using Audience Segments](https://docs.beconversive.com/bwjL3uq9cLM-manage-your-contacts/T4l3fh2Ra48-creating-campaigns-using-audience-segments.md): How can I send a campaign using the Audience Segment? This guide provides clear instructions on sending a campaign using audience segments, enabling personalized messaging to targeted groups\. Step 1: Access the Campaigns Tab Log in to Conversive\. Navigate to the Campaigns tab to get started\. Ste\.\.\. - [Messaging Templates](https://docs.beconversive.com/4rBRgYcs3fY-messaging-templates): Learn how to create, use, and manage messaging templates with merge fields, including template registration and fixing errors\. Explore template features and ensure smooth usage with status tracking\. - [Message Template Overview](https://docs.beconversive.com/4rBRgYcs3fY-messaging-templates/sozni6segXc-message-template-overview.md): Message templates in Conversive are pre\-defined text or multimedia messages that streamline communication, maintain consistency, and automate messaging workflows\. They enable the quick sending of standard messages for various use cases, such as campaigns, automated responses, and direct conversation\.\.\. - [Create message template](https://docs.beconversive.com/4rBRgYcs3fY-messaging-templates/7typEnUpRgI-create-message-template.md): How to create templates?This guide will walk us through creating, editing, and previewing a new message template for different channels using various features\.Steps to Create a New Message TemplateClick on the Templates icon in the navigation bar\.Click on the Create New Template button\.Fill out the \.\.\. - [How to use Message Templates](https://docs.beconversive.com/4rBRgYcs3fY-messaging-templates/4G7bdaSuRtA-how-to-use-message-templates.md): How to manage my templates? Creating a Message Template can help in multiple ways – A default set of information that will serve the purpose Pre\-approved information that will not require multiple edits SMS\-Magic allows you to create SMS, MMS, and WhatsApp templates that can be used while sending\.\.\. - [Manage your Templates](https://docs.beconversive.com/4rBRgYcs3fY-messaging-templates/AbQK5LlfkTs-manage-your-templates.md): How to Create a Folder and Manage Your Message TemplatesIn this video, we will guide you through the process of creating a folder and managing your message templates effectively\.Step\-by\-Step Guide Create a Folder: Click on "Create Folder"\. Provide a name for the fold\.\.\. - [Manage Your templates with Template folders](https://docs.beconversive.com/4rBRgYcs3fY-messaging-templates/a7dlqLEDZcg-manage-your-templates-with-template-folders.md): Manage Your Templates with Folders The new folder\-based organization system allows you to efficiently manage your templates while providing control over user access\. This feature enhances usability and security by enabling you to structure templates based on roles or specific user access\. Benefits o\.\.\. - [Campaign Management](https://docs.beconversive.com/1VS945BgYAs-campaign-management): Learn about different types of messaging campaigns, how to create and track their statuses, and where to view message delivery details\. Manage campaigns efficiently to monitor progress and outcomes\. - [Campaign Overview](https://docs.beconversive.com/1VS945BgYAs-campaign-management/voN6IlmJsfE-campaign-overview.md): What is a messaging Campaign? Conversive simplifies bulk messaging across multiple channels—SMS, MMS, WhatsApp, and RCS—through a straightforward 5\-step process\. The platform emphasizes compliance with regulations, particularly opt\-in requirements, ensuring businesses maintain ethical communication \.\.\. - [Broadcast Campaigns ](https://docs.beconversive.com/1VS945BgYAs-campaign-management/f4yvM5yPHcg-broadcast-campaigns.md): How Does a Broadcast Campaign work? The conversive campaign feature allows marketers to send bulk marketing messages to leads, contacts, and customers\. It enables personalized, large\-scale outreach, segmented targeting, and automated scheduling\. Marketers can create multi\-step campaigns and track re\.\.\. - [Slow pace campaign](https://docs.beconversive.com/1VS945BgYAs-campaign-management/BR5QrVLZs6U-slow-pace-campaign.md): How Does a SlowPace Campaign work? This feature allows you to gradually pace your campaign by splitting your recipient list into smaller groups and sending messages to each group at set intervals\. Instead of sending messages to everyone at once, this staggered delivery method gives you more control \.\.\. - [Recurring Campaign](https://docs.beconversive.com/1VS945BgYAs-campaign-management/cDO9NtrqG4E-recurring-campaign.md): How Does a Recurring Campaign work? Recurring campaigns help businesses by automating the process of sending regular messages to their audience, ensuring consistent communication without manual intervention\. This is especially useful for maintaining customer engagement through scheduled updates, pro\.\.\. - [Conversations](https://docs.beconversive.com/GW4mkMAmz18-conversations): Manage and organize conversations in your messaging inbox, save incoming messages to contacts, and handle spam settings\. Create shared inboxes for team collaboration and efficient communication\. - [Using Messaging Inbox: Converse Desk](https://docs.beconversive.com/GW4mkMAmz18-conversations/cWuBjeCJcGQ-using-messaging-inbox-converse-desk.md): What is a Conversation?A conversation is an interactive communication thread between two or more people, typically between customers and agents\. Tracking conversations is essential for monitoring and enhancing the customer journey within your business\.What is the Messaging Inbox?The Converse Desk pr\.\.\. - [Shared Inbox in Converse Desk](https://docs.beconversive.com/GW4mkMAmz18-conversations/a43u331jpOg-shared-inbox-in-converse-desk.md): Overview of Shared Inbox in Converse DeskA shared inbox in Converse Desk is a powerful tool that enables multiple team members to manage and respond to incoming messages from a single, unified location\. This centralized approach enhances collaboration, reduces response times, and ensures that custom\.\.\. - [Automate Your Conversations](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations): Automate conversations with triggers for nurture messages, notifications, reminders, and keyword\-based messaging\. Set up chatbot automation and the Conversive button for seamless interaction\. - [Conversive Button](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/7r7t3Z86BfY-conversive-button.md): How to Create and Customize a Conversive ButtonIn this guide, we will walk you through the steps to create and customize a conversive button and how to use it effectively on your website\.Step\-by\-Step Guide Select Conversive Button: Navigate to the Conversive button section from the navigation bar\. \.\.\. - [Automation Use Cases FAQ](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/ZILMbEZ3E7c-automation-use-cases-faq.md): 1\. Can I personalize automated messages for individual users? Yes, you can personalize automated messages in all use cases—Nurture, Notification, Reminder, and Keyword Responder—by using dynamic fields like name, appointment time, or other details stored in your CRM\. With Conversive’s integration, e\.\.\. - [Nurture Usecase](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/MArByCNAJ5I-nurture-usecase.md): What is the Nurture Usecase? Purpose of Nurture Usecase Nurture usecase are designed to build and strengthen relationships with leads, contacts and customers through a series of automated, strategically timed messages\. These messages guide recipients through their journey with your brand, providing \.\.\. - [Understand the Nurture Usecase](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/uvXJm4ol7W0-understand-the-nurture-usecase.md): The Nurture Usecase in Conversive is a predefined automation scenario designed to streamline the process of sending nurture series messages\. It allows users to set up and manage a sequence of messages that are automatically sent to your leads or contacts based on Contacts created on Audience Manager\.\.\. - [Activate Nurture Automation Usecase](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/UpM9AWyVw5I-activate-nurture-automation-usecase.md): How to Activate a Nurture UsecaseHere is a step\-by\-step guide on how to activate a nurture use case in Conversive based on the provided source:Step 1: Preview Nurture Type Usecase from TemplatesLog in to Conversive\.Go to the "Automated library" section on the Main Menu\.Filter the list of curated tem\.\.\. - [Reminder Usecase Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/F4MiKAxgQ6c-reminder-usecase-automation.md): What is Reminder Usecase Automation? Purpose of Reminder Usecase Reminder use cases are designed to ensure your audience receives timely reminders about important events and appointments\. These automation messages help reduce no\-shows, improve adherence to schedules, and keep your audience informed \.\.\. - [Understand Reminder Usecase Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/fba2E2xH5dY-understand-reminder-usecase-automation.md): The Reminder UseCase in Conversive is a predefined automation scenario designed to streamline the process of sending reminder messages\. It allows users to set up and manage a sequence of reminders that are automatically sent based on predefined criteria and triggered from your CRM\. This use case is \.\.\. - [Notification Usecase](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/bg1A3QqQai8-notification-usecase.md): What is Notification Usecase? Purpose of Notification Campaigns Notification usecase are designed to deliver timely and relevant information to your audience, ensuring they are kept up\-to\-date with important updates, alerts, and reminders\. These messages are crucial for maintaining communication, pr\.\.\. - [Understand Notification Usecase Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/EOMKMGEovgc-understand-notification-usecase-automation.md): The Notification UseCase in Conversive is a predefined automation scenario designed to streamline the process of sending timely and relevant notifications\. It allows users to set up and manage a sequence of notifications that are automatically sent to your leads or contacts based on predefined crite\.\.\. - [Activate Notification Usecase Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/wParPvlllCE-activate-notification-usecase-automation.md): How to Activate a Notification UsecaseHere is a step\-by\-step guide on how to activate a Notification use case in Conversive based on the provided source:Step 1: Preview Notification Type Usecase from TemplatesLog in to your Conversive account\.Navigate to the "UseCases" section in the Main Menu\.Filte\.\.\. - [Keyword Responder Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/vBa0q7U091k-keyword-responder-automation.md): What is Keyword Responder Automation? Keyword Responder Automation is designed to automatically respond to specific keywords in incoming messages\. By setting up automated responses triggered by designated keywords, businesses can ensure timely and relevant replies to frequently asked questions or re\.\.\. - [Understand Keyword Responder Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/V3Tuej4ANdc-understand-keyword-responder-automation.md): The Keyword Responder Use Case in Conversive is a predefined automation scenario designed to streamline the process of responding to inbound messages based on specific keywords\. It allows users to configure automated replies triggered by keywords found in incoming messages, enabling rapid, accurate \.\.\. - [Conversational Flow](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/JMIhSYKiGIY-conversational-flow.md): How to Automate Conversations with Conversational Flows? Using Pre\-built Industry\-Specific Templates Types of Available Conversation Flow Templates Conversive provides a variety of pre\-built, industry\-specific templates designed to cater to the unique needs of different sectors\. These templates stre\.\.\. - [FAQ Bots](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/1NdTCSCDFUc-faq-bots.md): Welcome to the FAQ Bot section\! This part of the documentation guides you through enabling businesses to integrate their own bot systems with Conversive\. Starting with OpenAI integration, businesses can build custom chatbots, GPTs, or assistants using OpenAI technology and seamlessly connect them to\.\.\. - [Activate Keyword Responder Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/QEKQuE4dLeg-activate-keyword-responder-automation.md): How to Activate a Keyword Responder Use CaseFollow this step\-by\-step guide to activate a Keyword Responder Use Case in Conversive:Step 1: Preview Keyword Responder TemplateLog in to your Conversive account\.Navigate to the "UseCases" section in the Main Menu\.Filter the list of templates to find "Keyw\.\.\. - [Automate Conversations](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/0ftU1sCZryM-automate-conversations.md): How do I automate my conversations? Conversive can help automate your messages using a robust library of pre\-built automation templates that make it easy to set up automated messaging for various scenarios\. Here's a quick overview of everyday use cases: Nurture: Use this automation to build and main\.\.\. - [Getting Started with Conversive Buttons](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/sn5tm96DKh8-getting-started-with-conversive-buttons.md): What is Conversive Buttons? Overview of Conversive Buttons Conversive Buttons are dynamic tools integrated into various digital platforms such as websites, emails, and social media posts to facilitate immediate and direct conversations with customers\. These buttons serve as the primary entry point f\.\.\. - [Creating Conversive Buttons](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/0DbPJ51Qz1s-creating-conversive-buttons.md): How to setup conversive button? Creating Conversive Buttons involves a few simple steps that allow you to engage effectively with your audience through various communication channels directly from your digital platforms\. Each Conversive button can be customized to include different messaging channel\.\.\. - [Integrating Conversive Button with your Website](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/IGEKp0k2h3E-integrating-conversive-button-with-your-website.md): How to Integrate a Conversive Button with the Website? Follow the steps below to embed Conversive buttons: All the buttons that you create will appear on the home page, as shown below: You can edit, deactivate/activate the Conversive buttons that you create\. Once the button configuration details ar\.\.\. - [Automating Conversations with Conversation flow](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/2FZnYJmVe2k-automating-conversations-with-conversation-flow.md): How to Automate Conversations with Conversation Flow? Using Pre\-built Industry\-Specific Templates Types of Available Conversation Flow Templates Conversive provides a variety of pre\-built, industry\-specific templates designed to cater to the unique needs of different sectors\. These templates streaml\.\.\. - [Capturing Basic consumer info & syncing with CRM](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/mBGzxh7xxOM-capturing-basic-consumer-info-syncing-with-crm.md): How Conversation Flows Capture Information? Conversation flows are structured to naturally collect essential consumer information as part of the interaction process\. By integrating prompts and forms within these flows, businesses can gather data without disrupting the engagement\. How Automated Flows\.\.\. - [Managing Conversations & Responses](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/K8NpvWLApkI-managing-conversations-responses.md): How Does Conversive Button Manage Live Chat and Bot Conversations for Effective Customer Support? Live Chat Functionality as Default Behavior Default Live Chat Interaction: In the absence of an activated conversational flow, the Conversive button functions by default as a live chat interface\. This \.\.\. - [Compliance](https://docs.beconversive.com/UQYTmaW5KB8-compliance): Understand messaging compliance and manage consumer consent through manual or automated records\. Learn about A2P 10DLC and the registration process for compliance\. - [Texas SMS/MMS Marketing Rule \(SB 140\)](https://docs.beconversive.com/UQYTmaW5KB8-compliance/texas-sms-mms-marketing-rule-sb-140.md): Texas SMS/MMS Marketing Rule \(SB 140\) — Effective September 1, 2025 Texas Senate Bill 140 amends the Texas “Mini\-TCPA” to treat SMS and MMS marketing messages as telemarketing calls\. This introduces new registration, timing, and enforcement rules for businesses\. Who Must Comply You may need to compl\.\.\. - [Messaging Compliance Overview](https://docs.beconversive.com/UQYTmaW5KB8-compliance/LQGuPniM8rk-messaging-compliance-overview.md): What is messaging compliance? SMS or messaging compliance is a highly regulated industry\. The applicable laws depend on the place of business, destination country of your recipients, and the specific industry you are in\. Telecom laws apply uniformly to any SMS sent in that particular country\. Busine\.\.\. - [Consent Management](https://docs.beconversive.com/UQYTmaW5KB8-compliance/iBTKaoAfZdU-consent-management.md): Messaging compliance refers to adhering to anti\-spam guidelines and regulations to ensure that businesses send messages only to customers who have opted in or subscribed to receive them\. This protects businesses from accusations of spam or unethical practices and helps maintain a trustworthy brand i\.\.\. - [Being Messaging Compliant with Australia’s Data Privacy Laws](https://docs.beconversive.com/UQYTmaW5KB8-compliance/djpOvn60dxo-being-messaging-compliant-with-australia-s-data-privacy-laws.md): Being Messaging Compliant with Australia’s Data Privacy Laws Over the past few years, although SMS messaging has been among the most used effective marketing tools, businesses have been in trouble for violating the laws\. At times, while implementing the SMS strategies, companies may get carried away\.\.\. - [Toll Free Number Verification \- USA](https://docs.beconversive.com/UQYTmaW5KB8-compliance/7uOttofcXNg-toll-free-number-verification-usa.md): How to Verify Toll\-Free Numbers? Verified Toll\-Free Messaging simply means that your business and use case has been reviewed in advance of sending traffic via Toll\-Free\. Brands have received carrier approval for messaging via Toll\-Free numbers to the US/Canada\. This verification process is free of c\.\.\. - [A2P 10DLC Overview](https://docs.beconversive.com/UQYTmaW5KB8-compliance/sBhYk18vbDU-a2p-10dlc-overview.md): Overview The 10\-Digit Long Code \(10DLC\) represents a significant advancement in the U\.S\. telecommunications landscape for Application\-to\-Person \(A2P\) messaging, utilizing traditional 10\-digit phone numbers\. This development introduces a regulated framework for businesses to enhance SMS and MMS messa\.\.\. - [Business Hours](https://docs.beconversive.com/UQYTmaW5KB8-compliance/zIeEa2IrVRk-business-hours.md): How to setup business hours? This section helps you set Business Hours for your offices based in the Countries you send messages to\. The messages will not be sent outside the specified timeline that you choose for your business for the specified countries\. The messages will be queued for the next da\.\.\. - [Important Announcement](https://docs.beconversive.com/UQYTmaW5KB8-compliance/oK1QK5kj5dE-important-announcement.md): Dear Customer, Greetings from SMS\-Magic\! Trust you and your loved ones are staying safe and in good health\. We value your association with SMS\-Magic and thank you for using our product\. We would like to bring to your notice that from 31st October 2020, your Brand Name has to be specified in every me\.\.\. - [Register for A2P 10DLC Compliance](https://docs.beconversive.com/UQYTmaW5KB8-compliance/ItU1GmpxMGI-register-for-a2p-10dlc-compliance.md): How to register for 10DLC Compliance?Utilizing the Conversive application for A2P 10DLC registration becomes a pivotal strategy in enhancing your business messaging\. With A2P 10DLC, you leverage a powerful framework designed for mass SMS messaging, ensuring compliance with carrier regulations and bo\.\.\. - [DLT](https://docs.beconversive.com/UQYTmaW5KB8-compliance/XDPxYgcIMnk-dlt.md): Dear Valued Customers, Greetings from SMS\-Magic\! Thank you for complying with the TCCCPR 2018 Regulations so far\.  As a follow up to our earlier email highlighting the DLT Updates, we would like to inform you now PE’s \(Entity\)/TMs \(Telemarketers\) are now required to upload all their content tem\.\.\. - [Template Registration on DLT Platform, Deadline \- 25th Sept 2020](https://docs.beconversive.com/UQYTmaW5KB8-compliance/Lg8WLlae7KM-template-registration-on-dlt-platform-deadline-25th-sept-2020.md): Dear Customer, Greetings from SMS\-Magic\! We value your association with SMS\-Magic and thank you for using our product\. We would like to bring to your notice that from 25th September, 2020, the operators will only allow SMS delivery from DLT Registered Templates\. What’s Happening? With the continuing\.\.\. - [A2P 10DLC Pricing & Fees](https://docs.beconversive.com/UQYTmaW5KB8-compliance/SW4xrMbH7xY-a2p-10dlc-pricing-fees.md): What is the pricing for A2P 10DLC registration? Here, you will find the various fees associated with 10DLC A2P messaging for transactional and promotional purposes\. To know more about the 10DLC regulation and registration process\. Attention: Extended 10DLC registration deadline by US Carriers and FC\.\.\. - [DLT Phase 2 Notification for Content Templates Registration](https://docs.beconversive.com/UQYTmaW5KB8-compliance/q6M3vhFDrxc-dlt-phase-2-notification-for-content-templates-registration.md): Dear Customer, Greetings from SMS\-Magic\! As we are aware, TRAI has notified a completely new framework to manage commercial communications and is aimed at curbing the problem of Unsolicited Commercial Communication \(UCC\) or spam calls and messages vide its Regulation\.  In the Phase\-1 of DLT imp\.\.\. - [Process for onboarding New customers in India for SMS](https://docs.beconversive.com/UQYTmaW5KB8-compliance/KYxhWo05vOI-process-for-onboarding-new-customers-in-india-for-sms.md): Onboarding Indian Customers 1\) What steps need to be followed to set up SMS services in India? You can send 2 types of messages in India depending on your use case and message content  i\.e\. Promotional and transactional SMS\. Transactional messages are not intended for marketing purposes\. Their \.\.\. - [Entity Registration under New Regulation of TRAI \(DLT\) in India](https://docs.beconversive.com/UQYTmaW5KB8-compliance/ajbuLxOBIPY-entity-registration-under-new-regulation-of-trai-dlt-in-india.md): \!\! Important \!\! Entity Registration under New Regulation of TRAI \(DLT\) in India \| 31st May 2020 TRAI is in the process of implementing the TCCCPR guidelines by 31st May 2020\.  In adherence to the upcoming implementation of these regulations, it is mandatory for all Businesses, Enterprises \(Prin\.\.\. - [Analytics Dashboard](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard): Monitor message performance with dashboards, filter data by date, and track delivery and response rates\. Export inbound and outbound message data and set up alerts for issues\. - [Messaging Analytics](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/dQa8pVGoxfc-messaging-analytics.md): Are there any message analytics dashboards available? Errors Displays the message delivery errors only\. The information is dynamically gathered from the errors that occurred in the outgoing message flow from CRM to Recipient handset and displayed in a pie chart\. The details can be viewed on mouse ho\.\.\. - [Message History Overview](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/hnEJdgKDbRk-message-history-overview.md): How Can I View and Manage My Message History? A clean tabular representation for all your messages\. Track your incoming and outgoing messages in the Message History section\. drop\-down with ease\. We have added a few other tweaks to it too\! This feature will be unavailable for usage if you o\.\.\. - [Download Message History Report](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/pATEPHZq4J0-download-message-history-report.md): How do I Download my Message History report? You can generate and download monthly message history reports and receive those on your registered email address\. Outgoing and Incoming message history reports are generated separately\. Note: Currently, you can only download SMS and Facebook History repor\.\.\. - [Messaging Alerts \- Overview](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/4xB8AcRw3yc-messaging-alerts-overview.md): What Is Alert & Subscription Management? Generate Alerts by creating condition\-based rules\. When a rule condition is evaluated to TRUE an alert is generated and an email is sent to the registered email address as a notification\. Click on the Analytics menu and then click on Alerts button to Aler\.\.\. - [Alert & Subscription Management](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/09JgoGlFVR4-alert-subscription-management.md): What Is Alert & Subscription Management? Generate Alerts by creating condition\-based rules\. When a rule condition is evaluated to TRUE an alert is generated and an email is sent to the registered email address as a notification\. Click on the Analytics menu and then click on Alerts button to Aler\.\.\. - [Account Settings](https://docs.beconversive.com/orGvTIFCh7k-account-settings): Manage your company profile, user permissions, and session access\. Customize notifications, update passwords, and adjust feature permissions to suit your needs\. - [Account Overview](https://docs.beconversive.com/orGvTIFCh7k-account-settings/Ad8Xpvr44CY-account-overview.md): To access your account details, simply click on your Profile icon located at the top right corner of the screen\. From the dropdown menu, select "Account Settings" to view all information related to your Conversive account\. Account This section provides a summary of your account details, including \.\.\. - [Franchise or Partner Account \- Overview](https://docs.beconversive.com/orGvTIFCh7k-account-settings/35qhMvteQ74-franchise-or-partner-account-overview.md): Conversive's centralized account management feature enables businesses with franchise or partner models to efficiently manage multiple accounts under a single, unified system\. This solution supports seamless oversight for franchisors or primary partners \(Master Admins\) who need to monitor, allocate \.\.\. - [Franchise or Partner Account Management](https://docs.beconversive.com/orGvTIFCh7k-account-settings/HpzEzgAf8Xw-franchise-or-partner-account-management.md): Connecting Different Business Accounts under One Conversive Account for Centralized Licensing and Billing Management To meet the needs of businesses with multiple departments, locations, or subsidiaries, Conversive offers a centralized account management system\. This feature allows a Master Admin to\.\.\. - [Company Profile](https://docs.beconversive.com/orGvTIFCh7k-account-settings/NxSuDskpVB4-company-profile.md): Company Profile Here, you'll find comprehensive information about your company, including key details related to your organization’s profile and settings\. Admin users have the ability to edit and update these details at any time, ensuring they remain accurate, up\-to\-date, and aligned with your compa\.\.\. - [User Management](https://docs.beconversive.com/orGvTIFCh7k-account-settings/3p9oQXsKzKc-user-management.md): Overview This section is only accessible to Admin Users\. A dedicated section to manage your users and licenses\. View your available/used licenses and invite more users as per business requirements\. You can view the License details by selecting Account ID and the License Type with ease\. A count of th\.\.\. - [Feature Permission](https://docs.beconversive.com/orGvTIFCh7k-account-settings/9BXoPtcEzRg-feature-permission.md): Feature Permission Feature permissions define access to various functionalities based on user roles\. Admins can change user roles to modify allocated permissions, allowing them to manage access to features\. - [Enable Subscriber Access](https://docs.beconversive.com/orGvTIFCh7k-account-settings/qMCLiNSzZ4w-enable-subscriber-access.md): Manage Access In order to help a customer with a query, concern, or request, Conversive has created a need where customers may provide access to the customer support staff\. This is necessary so that Conversive support may connect to the programme, diagnose, and repair problems using the privileges \.\.\. - [Account Inactivity Session](https://docs.beconversive.com/orGvTIFCh7k-account-settings/vxW42yICZBw-account-inactivity-session.md): Configure Custom Inactivity Logout Duration Automatic Logout: Our system is designed to enhance security by automatically logging users out after 30 minutes of inactivity by default\. This measure ensures the protection of your account and sensitive information\. Resuming Your Session: Should you find\.\.\. - [Email Notification](https://docs.beconversive.com/orGvTIFCh7k-account-settings/rL39fSwPAtU-email-notification.md): Email Notification In this section, you have the option to activate email notifications for incoming messages from specific sender IDs\. This means that all conversation owners will receive notifications for all incoming messages\. Now you can enable Email Notifications for Inbound Messages on the \.\.\. - [Enable Browser notification](https://docs.beconversive.com/orGvTIFCh7k-account-settings/OpIqvcPT8bA-enable-browser-notification.md): How can I enable notifications on my browser? You can enable browser notifications in Conversive using the following methods: Option 1: Allow notifications directly from the pop\-up prompt in your web browser when you logging into your account\. or Option 2: Enable notifications through your browse\.\.\. - [Change Password](https://docs.beconversive.com/orGvTIFCh7k-account-settings/AcG8B2PpliE-change-password.md): Password In this section, you'll find the option to change your password to a new one\. To update your password, simply enter your current password along with your desired new password\. This ensures the security of your account while allowing you to set a password that meets your preferences\. #### All About Messaging - [Messaging Guide for SMS and MMS](https://docs.beconversive.com/j4nmDkTbib0-messaging-guide-for-sms-and-mms): Explore the essentials of SMS, best practices for business messaging, choosing the right provider, and optimizing encoding and character support for effective communication\. - [SMS 101](https://docs.beconversive.com/j4nmDkTbib0-messaging-guide-for-sms-and-mms/jyl4j3npkB0-sms-101.md): 1\. What is SMS? SMS or Short Message Service is a text messaging component of most mobile device systems, the Internet, and telephones\. SMS, today, is the most common means of communication\. “Short” refers to the maximum size of the text messages that can be sent, i\.e\. you can send a message of up t\.\.\. - [Business Messaging \- Best Practices](https://docs.beconversive.com/j4nmDkTbib0-messaging-guide-for-sms-and-mms/SClNie0ITLU-business-messaging-best-practices.md): How Can I Improve SMS Delivery? SMS has a mission\-critical role in modern business— many high\-priority applications, alerts, and content depend heavily on an SMS being delivered in a timely manner\. SMS is considered to be one of the safest channels for the transmission of critical information to a p\.\.\. - [Choose right SMS Service or Provider](https://docs.beconversive.com/j4nmDkTbib0-messaging-guide-for-sms-and-mms/X3b5Wp2SKtY-choose-right-sms-service-or-provider.md): SMS messaging came into existence back in the year 1992\. Even today, SMS messaging is in demand and is one of the most reliable modes of communication\.  Every small, medium, or large scale companies, nowadays, use the power of SMS text marketing\. Choosing the most reliable SMS service or provid\.\.\. - [SMS Encoding and Character Support](https://docs.beconversive.com/j4nmDkTbib0-messaging-guide-for-sms-and-mms/x8AN1YFeHBY-sms-encoding-and-character-support.md): What Are the Rules for SMS Character Encoding and Message Length? SMS Encoding and Character Support This document provides information about the character encoding support and message length calculations for SMS messages processed through our system\. It delineates the handling of Plain Text \(utiliz\.\.\. - [Country\-Specific Messaging Guidelines](https://docs.beconversive.com/ivIvoHNUlss-country-specific-messaging-guidelines): This section outlines the messaging rules, supported features, and compliance guidelines to ensure effective SMS delivery across various countries and jurisdictions\. - [SMS Encoding and Character Support](https://docs.beconversive.com/ivIvoHNUlss-country-specific-messaging-guidelines/FvvrRzlHRwI-sms-encoding-and-character-support.md): What Are the Rules for SMS Character Encoding and Message Length? SMS Encoding and Character Support This document provides information about the character encoding support and message length calculations for SMS messages processed through our system\. It delineates the handling of Plain Text \(utiliz\.\.\. - [Overview Country Guideline](https://docs.beconversive.com/ivIvoHNUlss-country-specific-messaging-guidelines/R1EilWwy1m0-overview-country-guideline.md): We offer comprehensive guidelines to support our customers in complying with diverse regulations across jurisdictions\. These guidelines reflect Conversive's interpretation of applicable regulations and requirements, serving as a valuable resource for both Conversive and our customers\. It's important\.\.\. - [United States \(USA\)](https://docs.beconversive.com/ivIvoHNUlss-country-specific-messaging-guidelines/o1RYBoof7Dg-united-states-usa.md): What are the messaging guidelines for United States? Country Summary Country Name United States of America ISO US Country Code \+1 Region North America Major Operators AT&T Mobility Verizon Wireless T\-Mobile USA Sprint Nextel US Cellular SMS Facility 1 Way SMS \(Outbound\) 2 Way\.\.\. - [India \(IN\)](https://docs.beconversive.com/ivIvoHNUlss-country-specific-messaging-guidelines/O1cAKNVbQ3c-india-in.md): What are the messaging guidelines for India? Country Summary Country Name India ISO IN Country Code \+91 Region Asia Major Operators Reliance JIO India Airtel India Vodafone Idea India BSNL SenderID Guidelines There are two types of A2P traffic in this market: International \- Requir\.\.\. - [China \(CN\)](https://docs.beconversive.com/ivIvoHNUlss-country-specific-messaging-guidelines/rov2CHcwIO0-china-cn.md): What are the messaging guidelines for China? Sender ID Policy for China In China, dynamic and alpha sender IDs are not supported\. This means that any sender ID you specify \(e\.g\., “Conversive”\) will be automatically replaced with an inbound number you have purchased from us\. Recipients will see messa\.\.\. - [Ireland \(IE\)](https://docs.beconversive.com/ivIvoHNUlss-country-specific-messaging-guidelines/ireland-ie.md): Ireland Sender ID — Registration & Requirements Overview The Commission for Communications Regulation \(ComReg\) in Ireland has introduced a Sender ID Registry to protect consumers from fraudulent SMS\. All alphanumeric sender IDs must be registered to continue sending SMS to Irish mobile users\. Th\.\.\. - [Other Countries Messaging Guidelines](https://docs.beconversive.com/ivIvoHNUlss-country-specific-messaging-guidelines/O9CsriNgi2w-other-countries-messaging-guidelines.md): What are the guidelines for Other Countries? Albania Albanian Mobile Communications \(AMC Mobil\) filters for alphanumeric sender ID’s\. We recommend using a numeric sender ID that does not start with a 0 to bypass the AMC Mobil filter\. Algeria Orascom Telecom Algerie Spa \(Djezzy 60302\) filters local \(\.\.\. #### Integrations - [CRM Integrations](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations): Learn how to integrate Salesforce, Zoho, Zoho Bigin, Zoho Qntrl and HubSpot with Conversive to send messages to CRM contacts\. View sent messages directly within the CRM for seamless communication tracking\. - [Integrate with Creatio](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/EjzsQV3Kv7M-integrate-with-creatio.md): Conversive and Creatio Detailed Setup Guide This document provides a comprehensive, step\-by\-step guide to setting up Conversive with Creatio\. It is intended for system administrators and technical users who need a reliable integration between the two platforms\. 1\. Prerequisites Before starting the i\.\.\. - [Conversive with Zoho Qntrl](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/oDr0uKgZG74-conversive-with-zoho-qntrl.md): How to Integrate the Zoho Qntrl CRM in Conversive? What to Do: In Conversive, look for the ‘Integrations’ section, pick Zoho Qntrl from the list, and follow the steps to link it up with your Conversive account\. Step 1: Find Zoho Qntrl in Integrations\. Step 2: Click on Connect to integrate with you\.\.\. - [Conversive with Zoho CRM](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/NNaZw0wsXuc-conversive-with-zoho-crm.md): How to Integrate the Zoho CRM in Conversive? What to Do: In Conversive, look for the ‘Integrations’ section, pick Zoho from the list, and follow the steps to link it up with your Conversive account\. Step 1: Find Zoho in Integrations\. Step 2: Click on Connect to integrate with your Zoho account\. S\.\.\. - [Conversive with Zoho Bigin](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/m4IqoMTuB84-conversive-with-zoho-bigin.md): How to Integrate the Zoho Bigin CRM in Conversive? What to Do: In Conversive, look for the ‘Integrations’ section, pick Zoho Bigin from the list, and follow the steps to link it up with your Conversive account\. Step 1: Find Zoho Bigin in Integrations\. Step 2: Click on Connect to integrate with you\.\.\. - [Conversive with Salesforce](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/b2JeMxqWraM-conversive-with-salesforce.md): How to Integrate the Salesforce CRM in Conversive? What to Do: In Conversive, look for the ‘Integrations’ section, pick Salesforce from the list, and follow the steps to link it up with your Conversive account\. Step 1: Find Salesforce in Integrations\. Step 2: Click on Connect to integrate with you\.\.\. - [Send Message Campaigns using HubSpot List](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/vZ326JsNtmY-send-message-campaigns-using-hubspot-list.md): How can I send message campaigns using HubSpot List? Sending Campaign: Using HubSpot List from Conversive, you can send a message Campaign\. Based on your integrated channel you can do that send message campaign\.  The conversive campaign feature allows marketers to send bulk marketing messages t\.\.\. - [Create Conversation with HubSpot Contacts](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/VgwIv4io45s-create-conversation-with-hubspot-contacts.md): How to Create Conversation in Conversive Using HubSpot CRM? Create Conversation: Using HubSpot List from Conversive, you can send a message\. Based on your integrated channel, you can send new messages to individual contacts\. Overview of conversations  Conversation is an interactive communicatio\.\.\. - [Automate Conversations with Usecase Automation](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/Hwvq7MSMORY-automate-conversations-with-usecase-automation.md): How to Automate Conversations with Usecase Automation for HubSpot? Enhance communication efficiency with our Usecase Automation feature\. Activate tailored nurture messages, ensure timely notifications for contacts, and reduce no\-shows with automated reminders\. Streamline your processes and boost eng\.\.\. - [Send Message Campaigns](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/OMJL0lJ0NsI-send-message-campaigns.md): How can I send message campaigns using Zoho Bigin? Sending Campaign: Using Zoho Bigin List from Conversive, you can send a message Campaign\. Based on your integrated channel you can do that send message campaign\.  The conversive campaign feature allows marketers to send bulk marketing messages \.\.\. - [Create Conversation with CRM Contacts](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/XIAZbgGIeb4-create-conversation-with-crm-contacts.md): How to Create Conversation in Conversive Using Zoho Bigin? Create Conversation: Using Zoho Bigin List from Conversive, you can send a message\. Based on your integrated channel, you can send new messages to individual contacts\. Overview of conversations  Conversation is an interactive communicat\.\.\. - [Send Message Campaigns using Zoho CRM](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/jjHP8ehf0gw-send-message-campaigns-using-zoho-crm.md): How can I send message campaigns using Zoho CRM? Sending Campaign: Using Zoho List from Conversive, you can send a message Campaign\. Based on your integrated channel you can do that send message campaign\.  The conversive campaign feature allows marketers to send bulk marketing messages to leads\.\.\. - [Create Conversation with Zoho CRM Contacts](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/IrlVqhwH5Hg-create-conversation-with-zoho-crm-contacts.md): How to Create Conversation in Conversive Using Zoho CRM? Create Conversation: Using Zoho CRM List from Conversive, you can send a message\. Based on your integrated channel, you can send new messages to individual contacts\. Overview of conversations  Conversation is an interactive communication \.\.\. - [Trigger Usecase from Zoho CRM](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/p7vkNfgeYb4-trigger-usecase-from-zoho-crm.md): User Documentation for Conversive \- Use case Automation for Nurture Overview This document provides guidance on using the Conversive to send Nurture series messages\.  Prerequisites \- Ensure your CRM is connected in Conversive via Integration\.  Activate the Nurture UseCase Step 1: UseCase&n\.\.\. - [Send Message Campaigns using Salesforce List](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/DogEGB1AY4o-send-message-campaigns-using-salesforce-list.md): How can I send message campaigns using Salesforce List? Sending Campaign: Using Salesforce List from Conversive, you can send a message Campaign\. Based on your integrated channel you can do that send message campaign\.  The conversive campaign feature allows marketers to send bulk marketing mess\.\.\. - [Create conversation with Salesforce Contacts](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/hCH9UwXjIds-create-conversation-with-salesforce-contacts.md): How to Create Conversation in Conversive Using Salesforce CRM? Create Conversation: Using Salesforce List from Conversive, you can send a message\. Based on your integrated channel you can do that send new message to individual contacts\.  Overview of conversations  Conversation is an intera\.\.\. - [Conversive with HubSpot](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/q8E2gd9Yqz8-conversive-with-hubspot.md): How to Integrate the HubSpot CRM in Conversive? What to Do: In Conversive, look for the ‘Integrations’ section, pick HubSpot from the list, and follow the steps to link it up with your Conversive account\. Step 1: Find HubSpot in Integrations\. Step 2: Click on Connect to integrate with your HubSpot\.\.\. - [ActiveCampaign Integration overview](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/Qtjl42yRX28-activecampaign-integration-overview.md): Conversive & ActiveCampaign Integration: Overview Integrating Conversive and ActiveCampaign enables businesses to automate customer messaging based on deal updates, reducing manual effort and improving engagement\. When a specific tag is added to a deal in ActiveCampaign, an automated message is \.\.\. - [Integrate with ActiveCampaign](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/2CwFYM09wxY-integrate-with-activecampaign.md): How to Integrate ActiveCampaign with Conversive? Video on how to integrate ActiveCampaign Easily connect your ActiveCampaign account with Conversive to automate messaging and manage conversations seamlessly\. Follow these simple steps: Step 1: Access Integrations in Conversive Log in to your Convers\.\.\. - [Send Message Campaigns using Zoho Qntrl](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/7IvgQjhzQWQ-send-message-campaigns-using-zoho-qntrl.md): How can I send message campaigns using Zoho Qntrl? Sending Campaign: Using Zoho Qntrl List from Conversive, you can send a message Campaign\. Based on your integrated channel you can do that send message campaign\.  The conversive campaign feature allows marketers to send bulk marketing messages \.\.\. - [Create Conversation with Zoho Qntrl Contacts](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/UzYAI9ZbdYI-create-conversation-with-zoho-qntrl-contacts.md): How to Create Conversation in Conversive Using Zoho Qntrl? Create Conversation: Using Zoho Qntrl List from Conversive, you can send a message\. Based on your integrated channel, you can send new messages to individual contacts\. Overview of conversations  Conversation is an interactive communicat\.\.\. - [Run Automation like Nurture and Reminder using ActiveCampaign via Apps](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/9Gw1Non0YVk-run-automation-like-nurture-and-reminder-using-activecampaign-via-apps.md): Streamline your communication workflows by integrating ActiveCampaign with Conversive’s Usecase Automation\. Automatically send nurture messages, appointment reminders, to your contacts—all without manual intervention\. 🔧 Step 1: Access Usecase Automation in Conversive Begin by logging into your Conve\.\.\. - [Automate Your conversation with ActiveCampaign](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/6dVQBYDMkrQ-automate-your-conversation-with-activecampaign.md): How to Automate Conversations with Usecase Automation for ActiveCampaign? Checkout the video on how to automate your conversations with ActiveCampaign Enhance communication efficiency with our Usecase Automation feature\. Activate tailored nurture messages, ensure timely notifications for contacts, \.\.\. - [Automate Messages with Zoho Qntrl](https://docs.beconversive.com/aCTRI9PbIHM-crm-integrations/46WBF3EW2CI-automate-messages-with-zoho-qntrl.md): How can I trigger messages from Zoho Qntl? To trigger the Zoho Qntrl, you need to be enabled with the following requisites\. Integrate Zoho Qntrl with Conversive\. Configure the objects that you want to use in the messaging objects under the integrations tab\. How do you configure automated messa\.\.\. - [CTI Integrations](https://docs.beconversive.com/mD6jrMj6LXM-cti-integrations): Learn how to integrate Aircall, 8x8, and Frejun telephone systems with Conversive for seamless calling and messaging\. Set up automated messages for missed calls by agents or customers across both platforms\. - [Aircall overview](https://docs.beconversive.com/mD6jrMj6LXM-cti-integrations/tegsU7gSdrg-aircall-overview.md): Aircall Integration with Conversive Introduction Aircall is a cloud\-based phone system designed for modern businesses, offering features like call recording, call management, integration capabilities, and analytics to improve customer experience and satisfaction\. By integrating Aircall with Conversi\.\.\. - [Aircall integration with conversive](https://docs.beconversive.com/mD6jrMj6LXM-cti-integrations/topd0kbiUvY-aircall-integration-with-conversive.md): Introduction Aircall, a cloud\-based phone system designed for modern businesses, offers features such as call recording, call management, integration, and analytics to enhance customer experience and satisfaction\.  By integrating your Aircall numbers with Conversive, you can enhance customer co\.\.\. - [Frejun Overview](https://docs.beconversive.com/mD6jrMj6LXM-cti-integrations/ht8BhgJ6MhQ-frejun-overview.md): Introduction Frejun is a cloud\-based communication platform that specializes in call automation, offering features such as call recording, automated call workflows, integration capabilities, and detailed analytics to boost customer experience and streamline business operations\. By integrating Frejun\.\.\. - [FreJun Integration and automations](https://docs.beconversive.com/mD6jrMj6LXM-cti-integrations/m78yaEr8ZH4-frejun-integration-and-automations.md): FREJun Integration Management GuideThis guide provides a step\-by\-step walkthrough for managing and configuring the FREJun integration, ensuring a seamless setup and usage process\.Step 1: Modify ConfigurationStart by modifying the configuration\.Navigate to the top\-right corner and click on the Modify\.\.\. - [8x8 Contact center Overview](https://docs.beconversive.com/mD6jrMj6LXM-cti-integrations/y2Fh8Rj4Z0I-8x8-contact-center-overview.md): 8x8 Contact Center Integration with Conversive Introduction 8x8 Contact Center is a comprehensive, cloud\-based contact center solution that offers a variety of tools such as call routing, IVR, real\-time analytics, and omnichannel support to improve customer engagement and streamline business operati\.\.\. - [8x8 contact center](https://docs.beconversive.com/mD6jrMj6LXM-cti-integrations/r6WKTf3pdb0-8x8-contact-center.md): IntroductionThe integration of Conversive with 8x8 Contact Center merges the robust capabilities of both platforms, enabling seamless communication across multiple channels\. By leveraging 8x8's telephony infrastructure, businesses can use their existing calling numbers not only for voice communicati\.\.\. - [Utility Integrations](https://docs.beconversive.com/j7sFauF22bM-utility-integrations): Simplify operations with seamless utility integrations, offering real\-time updates and automated communication for essential services\. Enhance customer satisfaction with intelligent automation\. - [Cvviz integration](https://docs.beconversive.com/j7sFauF22bM-utility-integrations/BrvOWgWfsdg-cvviz-integration.md): Overview The integration between Conversive and CVViZ empowers customers to automate recruitment workflows and improve candidate engagement\. Key benefits include: Automated Candidate Screening: Chatbots can collect candidate information, including skills, experience, and availability, reducing manua\.\.\. - [Message Channel Integrations](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations): Integrate SMS, WhatsApp, RCS, and Webchat messaging with Conversive for seamless communication\. Set up automated messages for efficient customer engagement\. - [Whatsapp Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/6ux2rSwQQKc-whatsapp-overview.md): WhatsApp Channel Type There are 2 types by which business can enable WhatsApp \- WhatsApp Business API \(BSP\) WhatsApp Cloud API Use of WhatsApp Messaging Commercial messaging allows businesses to communicate with their customers using WhatsApp, such as through order, transaction, and appointment i\.\.\. - [Overview of Conversive Button for Webchat](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/vvU57h6mAQI-overview-of-conversive-button-for-webchat.md): Overview of Conversive Buttons What are Conversive Buttons? Conversive Buttons are dynamic tools integrated into various digital platforms such as websites, emails, and social media posts to facilitate immediate and direct conversations with customers\. These buttons serve as the primary entry point \.\.\. - [RCS Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/pqdEnXZt5M0-rcs-overview.md): RCS Overview Introduction RCS \(Rich Communication Services\) messaging represents a significant evolution in mobile messaging technology, offering enhanced features and capabilities beyond traditional SMS \(Short Message Service\)\. This document serves as a guide for our internal team to understand and\.\.\. - [Perquisites for creating RCS channel](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/dun4gmWs2ss-perquisites-for-creating-rcs-channel.md): Perquisites for Brand creation in RCS Requirements for Creation of Bot Field Mandatory or Optional? Sample Response Bot Type : Domestic / InternationalNote \- The bot will be classified as a domestic or international after the bot is submitted for verification Mandatory Domestic Bot Messa\.\.\. - [Conversive Button with your Website](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/EW7ctDrNZdo-conversive-button-with-your-website.md): How to create Conversive Button? Creating Conversive Buttons involves a few simple steps that allow you to engage effectively with your audience through various communication channels directly from your digital platforms\. Each Conversive button can be customized to include different messaging channe\.\.\. - [Automate conversations for Webchat](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/95Z3JNR2kvI-automate-conversations-for-webchat.md): How can I Automate Conversations with Conversation flow? Using Pre\-built Industry\-Specific Templates Types of Available Conversation Flow Templates Conversive provides a variety of pre\-built, industry\-specific templates designed to cater to the unique needs of different sectors\. These templates stre\.\.\. - [Using RCS in Conversive](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/8pIYxcg00PE-using-rcs-in-conversive.md): Rich Communication Services \(RCS\) is an advanced messaging protocol that enhances traditional SMS with multimedia capabilities, interactive features, and better engagement opportunities\. Conversive enables businesses to leverage RCS for enriched customer interactions\. This document explains how to u\.\.\. - [Sender ID Setup](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/6Pnm8NiLGFQ-sender-id-setup.md): How can I get a Sender ID to send messages? Welcome to our comprehensive guide for obtaining a new SMS number suited to your communication requirements\. Whether you're seeking a long code number, short code number, toll\-free number, or an alphanumeric sender ID, this step\-by\-step guide will walk you\.\.\. - [BYOP Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/mlH05tVasM4-byop-overview.md): Customers already using messaging providers such as Twilio, Nexmo, RingCentral, etc\., can continue using your provider, use Conversive, and give your businesses the best of both worlds\. This separation of the Application and the underlying messaging provider gives businesses all the features and ben\.\.\. - [Integrate Your Provider](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/S0KuMvDKGNc-integrate-your-provider.md): How do I integrate my Provider? To integrate your provider, log in to your conversive account\. Navigate to the Integration page\. Find the providers from the "messaging" as a filter\. You can find all the provider integrations here\. Note: if you have any new provider that is not listed here, you c\.\.\. - [BYON Caveats & Limitation](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/IgSqQJdzOk0-byon-caveats-limitation.md): BYON Caveats There are certain cases where BYON may not work\. Let’s take a look at the details\.  This feature is not always free\. Some VoIP companies do offer number portability against a fee\. The fee charged can be a one\-time payment or can be a monthly amount payable as long as you keep the p\.\.\. - [BYON Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/5I5G47luHWg-byon-overview.md): Use your existing personal mobile phones or landlines with our 'Bring Your Own Number' \(BYON\) offering\. Catering to the needs of customers who prefer using familiar numbers for business communication, BYON allows effortless porting of these well\-known numbers to Conversive\. This unique feature empow\.\.\. - [BYON Process](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/gnfyXcTp3qg-byon-process.md): Note: This feature is only available for customers based & doing messaging in the USA\. Understanding BYON Some businesses/employees use their personal mobile phones for communicating with customers via text or they traditionally make phone calls via desk phones or landlines\. Landlines were the\.\.\. - [LINE Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/UuWSL6Ea8UA-line-overview.md): LINE is one of the most popular messaging apps in Asia, especially in Japan, Taiwan, and Thailand, with over 200 million monthly active users\. It supports a wide range of rich messaging formats such as text, images, videos, stickers, and quick replies\. With Conversive’s LINE channel integration, bus\.\.\. - [Instagram Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/1jot2BCVgeQ-instagram-overview.md): Overview Instagram integration in Conversive allows your business to send and receive direct messages from Instagram users right inside the Converisve\.This helps your teams manage all customer interactions — across WhatsApp, SMS, RCS, and Instagram — from a single, unified platform\. Once connec\.\.\. - [Setup a LINE Messaging Channel](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/np6XCOZvWuM-setup-a-line-messaging-channel.md): Create your LINE Business account Go to https://manager\.line\.biz/ Click Create an account\. Click Sign up with email and follow the prompts to create an account\. You will be redirected to the LINE Official Account Manager webpage\. Click on the “Create New” LINE official account button\. Provide \.\.\. - [Prerequisites for Instagram Setup](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/aw2AHmmcpkA-prerequisites-for-instagram-setup.md): Before You Begin To successfully connect your Instagram account, please ensure you meet the following requirements\. Account Requirements You must have an Instagram Business or Creator Account\.\(Personal accounts cannot be integrated\.\) The Instagram account must be linked to a Facebook Page\.\.\. - [Get a WhatsApp Sender ID](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/IZ8Me7MeXKw-get-a-whatsapp-sender-id.md): How Can a WhatsApp Number with conversive? Step 1: Navigate to your conversive account\. Click on the Integrations Tab\. Step 2 : Click on the WhatsApp Integration\. Step 3: Click on Connect\. Then, you will get an option to get a new WhatsApp Number\. Step 4: Fill out your business inform\.\.\. - [Setup Instagram Channel](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/mWx6YHf41WI-setup-instagram-channel.md): Overview This section guides you through the entire process of connecting your Instagram Business Account with Conversive using Facebook authorization\. Step 1: Go to Instagram Integration In Conversive, go to Integrations\. Locate the Instagram tile and click it\. You’ll see\.\.\. - [Enable LINE Channel](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/aD0au2lxMuc-enable-line-channel.md): Submit LINE Details to Conversive  To enable the channel in Conversive, provide above details to Conversive\.  Log in to the Converisve app\. Go to the Integration\. Choose LINE Integration\.  Configuration Details Bot ID : Get this from Line Message API Page Token : Get this from \.\.\. - [Integrate your own WhatsApp number](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/Qi84gxTZycQ-integrate-your-own-whatsapp-number.md): How can I use my existing WhatsApp number with Conversive? If you have a WhatsApp number from one of the supported providers, you can use Conversive to send and receive messages seamlessly through this integration\. Step 1: Accessing the Integration Page Log in to your Conversive account\. Navigate t\.\.\. - [Troubleshooting, Compliance & FAQs for Instagram Integration](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/4qMueJwfmuc-troubleshooting-compliance-faqs-for-instagram-integration.md): Overview This section helps you resolve common issues during setup or use of Instagram in Conversive\.It also lists best practices to ensure smooth and compliant communication, along with quick answers to frequently asked questions\. Troubleshooting Common Issues 1\. Connection shows “Not Connected” Ch\.\.\. - [WhatsApp Cloud API \- Setup](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/tOoB7SMg4fA-whatsapp-cloud-api-setup.md): What is WhatsApp Cloud API? WhatsApp Cloud API represents the cloud\-hosted iteration of the WhatsApp API, also recognized as the WhatsApp Business Platform\. Unlike the previous On\-premises API, which was hosted on Business Solutions Provider \(BSP\) servers or a company's private server, the Cloud API\.\.\. - [Supported Message Types](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/v9ub7WLEsWY-supported-message-types.md): Supported Message Types Text Messages \- These include text templates and free text messages that you can send to any recipient as a part of WhatsApp “session messages” i\.e\. these messages can get delivered only if the recipient is falling inside a 24 hr active window\. Media Messages – These include\.\.\. - [Quality Rating and Status](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/keK7sriWYEs-quality-rating-and-status.md): What is Quality Rating? Quality Rating: It shows the quality of the messages your customers received in the past 24 hours\. Under the Quality Rating column, there are three different quality states: Green: High quality Yellow: Medium quality Red: Low quality What Are the Different Phone Number St\.\.\. - [Compliance with WhatsApp Messaging](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/l2m14TcpOvs-compliance-with-whatsapp-messaging.md): What Are WhatsApp's Guidelines for Obtaining Opt\-in for WhatsApp Messaging? As per WhatsApp Business Guides, businesses can obtain opt\-in in a multitude of ways, both on and off WhatsApp\. Ultimately, WhatsApp wants to help people receive useful information from businesses they want to hear from\. Opt\.\.\. - [Marketing Automation Integrations](https://docs.beconversive.com/GzmfEptgvqU-marketing-automation-integrations): Integrate Marketing Cloud \(SFMC\) with Conversive to send campaigns to CRM contacts and track sent messages\. View the messages within the CRM for streamlined marketing and communication\. - [SFMC Integration Overview](https://docs.beconversive.com/GzmfEptgvqU-marketing-automation-integrations/OxwpjWD95nE-sfmc-integration-overview.md): Integrating Conversive with your Salesforce Marketing Cloud \(SFMC\) transforms your customer outreach by elevating your communication strategy beyond traditional emails\. By utilizing the sophisticated SMS and WhatsApp capabilities of Conversive, you can engage your existing customer base with a more \.\.\. - [SFMC Marketing Cloud \- App Setup Instructions](https://docs.beconversive.com/GzmfEptgvqU-marketing-automation-integrations/OSti5lGhQnw-sfmc-marketing-cloud-app-setup-instructions.md): App Installation From App Exchange Login to Salesforce Marketing Cloud On successful login, click on the AppExchange from Menu On the AppExchange page, search for “SMS\-Magic for Salesforce Marketing Cloud” and navigate to the app page\. Click on “Get it Now” button to install the app into your\.\.\. - [SFMC Cloud \- Configuration](https://docs.beconversive.com/GzmfEptgvqU-marketing-automation-integrations/zfROsk9C0BU-sfmc-cloud-configuration.md): Configuration Steps for SFMC Integration Post installation, you will need to configure the extension by following the below steps:\- How to Integrate the CRM in Conversive? In Salesforce Marketing Cloud, select the Data Extensions area\. Import user data into the appropriate Data Extension, ensuring \.\.\. #### What's New? - [Conversive Release Notes](https://docs.beconversive.com/w4iLTHnjQi0-conversive-release-notes): Release notes for Conversive provide detailed updates and enhancements in each new release version, highlighting key features, improvements, and fixes introduced\. - [April 2024](https://docs.beconversive.com/w4iLTHnjQi0-conversive-release-notes/VCk4lr8g5aQ-april-2024.md): April 2024 Releases Notes \- Template Update Warning: Users are now warned when attempting to delete or update a template that is actively used in an automation use case\. This feature helps prevent unintended disruptions in ongoing campaigns or processes\. User Roles and Permissions: Conversive impl\.\.\. #### Developers Guide - [Developer Guide](https://docs.beconversive.com/6PuY9sqj0B8-developer-guide) - [Conversive Messaging API Document](https://docs.beconversive.com/6PuY9sqj0B8-developer-guide/gkeCPU60BwE-conversive-messaging-api-document.md): Overview of the Conversive Messaging API Document The Conversive Messaging API empowers businesses to optimize communication through SMS, offering robust features for sending messages, tracking delivery statuses, and managing messaging workflows efficiently\. Built for flexibility and scalability, th\.\.\. - [Conversive Salesforce SDK](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk) - [Create Message Templates](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/0Q0Cw2swfDw-create-message-templates.md): Create Templates via Apex smagicinteract\_\_SMS\_Template\_\_c template = new smagicinteract\_\_SMS\_Template\_\_c\(\); template\.Text\_\_c = 'Testing SMS \{\!$User\.name\}'; template\.Name\_\_c = 'Test Name Case'; template\.ObjectName\_\_c = 'Contact'; insert template; Map Template to Channels smagicinteract\_\_Template\_Cha\.\.\. - [Multichannel Objects Schema Explained](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/oWPrtA256vw-multichannel-objects-schema-explained.md): 3\. Multichannel Objects Schema Explained  The following fields are introduced on various objects for supporting multi\-channel\. 3\.1 Channel Master Object This object is a source of truth for channel\-specific information such as channel code, channel label, compliance enforcement, and valid windo\.\.\. - [Create Consent programmatically\(via apex\)](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/o3SyX3a9MgE-create-consent-programmatically-via-apex.md): Introduction Consent records are automatically created based on the keywords received via incoming messages\. E\.g\. Opt\-In consent record will be automatically created when an incoming message is received with the “START” keyword\. Source of such consent records is “Incoming SMS” \(i\.e\. created via inco\.\.\. - [Accessing Incoming messages](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/X5U2LnfsN7U-accessing-incoming-messages.md): Conversive Platform pushes all the incoming message using Connected Apps Authentication of a connected user of salesforce org\. Contact/Lead Lookup All incoming messages are automatically get linked to respective records of contact, leads or any custom object using mobile number as a key\. All incomi\.\.\. - [Read Conversations via Apex](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/0dfNGpKToUo-read-conversations-via-apex.md): Read Conversations via Apex List conversationIds = new List\(\); List convList = \[ SELECT Id FROM smagicinteract\_\_Conversation\_\_c WHERE Id IN :conversationIds \]; if\(convList \!= null && convList\.size\(\) > 0\) \{ for\(smagicinteract\_\_Conversation\_\_c conv : convList\) \{ conv\.smagici\.\.\. - [Read Numbers/SenderIds Using Apex](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/PJkw2kw1Q9o-read-numbers-senderids-using-apex.md): Read Numbers Using Apex String senderQuery = 'SELECT Id, OwnerId, Owner\.Name, smagicinteract\_\_SenderId\_\_c, smagicinteract\_\_Description\_\_c, smagicinteract\_\_Channel\_Code\_\_c, smagicinteract\_\_Channel\_Name\_\_c FROM smagicinteract\_\_SMS\_SenderId\_\_c'; List senderIds = Database\.query\(senderQuery\); Read Numbe\.\.\. - [SDK Overview](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/8DRvbaVMSwI-sdk-overview.md): 1\. Overview Conversive \(formerly SMS\-Magic\) empowers Salesforce OEM partners and digital service providers to embed conversational messaging natively into their Salesforce offerings\.Whether you’re building for sales teams, customer service agents, or AI\-driven contact centers, Conversive provides p\.\.\. - [Conversation Object Schema](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/tx8N2clLEi0-conversation-object-schema.md): Conversation Object Schema Overview The Conversation \(smagicinteract\_\_conversation\_\_c\) object in the SMS\-Magic package represents a single conversation thread between your business and a customer\.Each conversation groups related inbound and outbound messages, simplifying message tracking, ownership \.\.\. - [Check Delivery Status](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/XfcIkU8Qy60-check-delivery-status.md): Apex Code: Check Delivery Status List failedStatuses = new List\{'ERROR','FAILED','UNDELIVERED'\}; List failedMessages = \[ SELECT Id, smagicinteract\_\_Status\_\_c, smagicinteract\_\_Delivery\_Error\_Message\_\_c, smagicinteract\_\_SentStatus\_\_c, smagicinteract\_\_StatusMessage\_\_c FROM smagicinte\.\.\. - [Add MoC Configuration Using Apex](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/icH7G1pujw0-add-moc-configuration-using-apex.md): Add MoC Configuration Using Apex smagicinteract\_\_Message\_Object\_Config\_\_c mocRecord = new smagicinteract\_\_Message\_Object\_Config\_\_c\( Name = 'Name3', smagicinteract\_\_Object\_Name\_\_c = 'Opportunity', smagicinteract\_\_Name\_Field\_\_c = 'Name', smagicinteract\_\_Opt\_Out\_Field\_\_c = '', smagi\.\.\. - [Getting Started with Conversive Buttons](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/sn5tm96DKh8-getting-started-with-conversive-buttons.md): What is Conversive Buttons? Overview of Conversive Buttons Conversive Buttons are dynamic tools integrated into various digital platforms such as websites, emails, and social media posts to facilitate immediate and direct conversations with customers\. These buttons serve as the primary entry point f\.\.\. - [Read Message Templates](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/LrxP5jZy27I-read-message-templates.md): Read Templates List templates = \[ SELECT Id, smagicinteract\_\_Text\_\_c, Name, smagicinteract\_\_ObjectName\_\_c FROM smagicinteract\_\_SMS\_Template\_\_c \]; - [Message Types Supported](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/RyGDnKx81fY-message-types-supported.md): SMS\-Magic expands your business messaging capabilities beyond traditional SMS, including MMS support in various countries, to embrace the global reach of WhatsApp and Facebook\. With SMS as the foundation, offering unparalleled reach, our solutions now incorporate Multi\-channel messaging to leverage \.\.\. - [Prerequisites](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/dxRsoX4aQDM-prerequisites.md): 2\. Prerequisite SMS Magic package need to be installed on your salesforce org and all setups need to completed\. 2\.1 Configurations for SMS You have your country\-specific SMS channel Sender ID assigned to your account, allowing you to receive and respond to messages received on the SMS channel throu\.\.\. - [Sending MultiChannel Messages from Apex Code ](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/BnbFwKmZukQ-sending-multichannel-messages-from-apex-code.md): 5\. Sending MultiChannel Messages from Apex Code  To be able to send the multi\-channel messages using Apex API, channel code and channel name fields have to be populated\. You can use the following script to send the messages from Apex API\. Channel code and name values can be retrieved from the C\.\.\. - [Send Rich Content via WhatsApp](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/oYqFPH4ecDs-send-rich-content-via-whatsapp.md): Send Rich Content via WhatsApp smagicinteract\_\_smsMagic\_\_c smsobj = new smagicinteract\_\_smsMagic\_\_c\(\); smsobj\.smagicinteract\_\_PhoneNumber\_\_c = '919623197650'; smsobj\.smagicinteract\_\_SenderId\_\_c = '14705679230'; smsobj\.smagicinteract\_\_SMS\_Template\_\_c = 'a1BgK00000JnX1VUAV'; // rich template Id smsobj\.\.\. - [Send Video as MMS](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/lpKcaysp47g-send-video-as-mms.md): Send Video as MMS smagicinteract\_\_smsMagic\_\_c smsobj = new smagicinteract\_\_smsMagic\_\_c\(\); smsobj\.smagicinteract\_\_SMSText\_\_c = 'WIN101'; smsobj\.smagicinteract\_\_PhoneNumber\_\_c = '332423421'; smsobj\.smagicinteract\_\_SenderId\_\_c = '14705679230'; smsobj\.smagicinteract\_\_Channel\_Code\_\_c = '2'; smsobj\.smagic\.\.\. - [Send Simple Text via WhatsApp](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/zumf0bED0DM-send-simple-text-via-whatsapp.md): Send Simple Text via WhatsApp smagicinteract\_\_smsMagic\_\_c smsobj = new smagicinteract\_\_smsMagic\_\_c\(\); smsobj\.smagicinteract\_\_PhoneNumber\_\_c = '919623197650'; smsobj\.smagicinteract\_\_SenderId\_\_c = '14705679230'; smsobj\.smagicinteract\_\_SMSText\_\_c = 'testSMS'; smsobj\.smagicinteract\_\_External\_Field\_\_c = \.\.\. - [Send Image as MMS](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/VkKZ2QIr5zw-send-image-as-mms.md): Send Image as MMS smagicinteract\_\_smsMagic\_\_c smsobj = new smagicinteract\_\_smsMagic\_\_c\(\); smsobj\.smagicinteract\_\_SMSText\_\_c = 'WIN101'; smsobj\.smagicinteract\_\_PhoneNumber\_\_c = '332423421'; smsobj\.smagicinteract\_\_SenderId\_\_c = '14705679230'; smsobj\.smagicinteract\_\_Channel\_Code\_\_c = '2'; smsobj\.smagic\.\.\. - [Schedule SMS Messages](https://docs.beconversive.com/bpqEJbrFSIc-conversive-salesforce-sdk/8ZY6dxIO3q0-schedule-sms-messages.md): Schedule SMS Messages With the Salesforce\.com scheduler, you can schedule an SMS job for a particular day and time\. We can accomplish this by employing the Schedulable Apex interface\. The Schedulable interface contains one method that must be implemented, the method is Execute\. global void execute\(S\.\.\. #### Troubleshooting