# Getting Started with Conversive

> **Source**: [SMS-Magic](https://docs.beconversive.com/getting-started-with-conversive)
>
> <p>This section is designed to help you smoothly navigate the process of creating a Conversive account and getting started with our platform. </p>

## Browse Collection

1. [Sign Up and Verification](https://docs.beconversive.com/getting-started-with-conversive/04ZH01zlfcA-sign-up-and-verification.md) (Article)
2. [Guidance for API only customers](https://docs.beconversive.com/getting-started-with-conversive/DC8QC0enWLA-guidance-for-api-only-customers.md) (Article)
3. [SSO Login for Microsoft Azure](https://docs.beconversive.com/getting-started-with-conversive/zUGCAYdChQg-sso-login-for-microsoft-azure.md) (Article)
4. [Compliance & Consent Setup](https://docs.beconversive.com/getting-started-with-conversive/MvQoM7WTVc0-compliance-consent-setup.md) (Article)
5. [Simulator For Messaging](https://docs.beconversive.com/getting-started-with-conversive/rfwFq6Q4HHA-simulator-for-messaging.md) (Article)
6. [Invite your team members](https://docs.beconversive.com/getting-started-with-conversive/OXrVnFLLnNU-invite-your-team-members.md) (Article)
7. [Conversive Channel Onboarding Guide](https://docs.beconversive.com/getting-started-with-conversive/qz8CgPX9Rno-conversive-channel-onboarding-guide.md) (Article)
8. [Navigating Conversive](https://docs.beconversive.com/getting-started-with-conversive/X7Hs7j403VU-navigating-conversive.md) (Article)
9. [Learn About Trial Plan](https://docs.beconversive.com/getting-started-with-conversive/RlppwsxZSng-learn-about-trial-plan.md) (Article)
10. [Send Your First Message](https://docs.beconversive.com/getting-started-with-conversive/ecrJrxAqp3s-send-your-first-message.md) (Video)
11. [Send Out your first Campaign](https://docs.beconversive.com/getting-started-with-conversive/cb7Qp3E3Pfk-send-out-your-first-campaign.md) (Video)
12. [Create your Message Templates](https://docs.beconversive.com/getting-started-with-conversive/wd5vmaRLVlk-create-your-message-templates.md) (Video)

---

# ARTICLE: Compliance & Consent Setup

## METADATA

- id: sNYAf0Q50Ctowa3Vjxr7iQ
- type: article
- source: SMS-Magic
- content_url: https://docs.beconversive.com/getting-started-with-conversive/MvQoM7WTVc0-compliance-consent-setup

- collection_url: https://docs.beconversive.com/getting-started-with-conversive

## CONTENT

Before you begin sending messages, it’s essential to configure your account for **Compliance & Consent**. This ensures your messaging practices align with country-specific telecom regulations, improve message delivery rates, and build long-term trust with your customers.

This step involves setting up the following:

### **1. 10DLC Registration (U.S. Customers)**

**What it is:**
10DLC (10-Digit Long Code) is a mandatory registration process for U.S.-based businesses sending SMS to U.S. numbers. It involves registering your business (Brand) and messaging use cases (Campaigns) with The Campaign Registry (TCR) via your messaging provider.

**Why it matters:**
Without 10DLC, carriers may filter or block your messages. Registration improves deliverability and ensures your messaging stays within carrier and legal guidelines.

> 👉 [View 10DLC Setup Steps](https://docs.beconversive.com/UQYTmaW5KB8-compliance/sBhYk18vbDU-a2p-10dlc-overview)

### **2. Toll-Free Number Verification (U.S./Canada)**

**What it is:**
If you're using toll-free numbers for messaging in the U.S. or Canada, a one-time verification is required. This verifies your business and its messaging intent with carriers.

**Why it matters:**
It’s a **free process**, and once approved, helps ensure uninterrupted message delivery without blocks.

> 👉 [View Toll-Free Number Verification](https://docs.beconversive.com/UQYTmaW5KB8-compliance/7uOttofcXNg-toll-free-number-verification-usa)

### **3. Compliance with WhatsApp Messaging:**

As per WhatsApp [Business Guides](https://developers.facebook.com/docs/whatsapp/guides/opt-in), businesses can obtain opt-in in a multitude of ways, both on and off WhatsApp. Ultimately, WhatsApp wants to help people receive useful information from businesses they want to hear from. Opt-in methods such as via your website, interactive voice response (IVR) flows, or in a WhatsApp thread are acceptable.

> 👉 [View WhatsApp Messaging Compliance](#)

### **4. Consent Management (Opt-In and Opt-Out)**

**What it is:**
Consent management ensures that you collect proper permission (opt-in) before sending messages and allow customers to stop receiving them (opt-out) at any time. This can be managed via forms, keyword replies (e.g., YES to opt-in, STOP to opt-out), or checkbox confirmations.

**Why it matters:**
Obtaining and respecting consent is required under global regulations like the TCPA (U.S.), GDPR (EU), and others. It also protects your business from legal risk and ensures a respectful customer experience.

> 👉 [Set Up Consent Management](#)

### **5. Set Your Business Hours**

**What it is:**
Business hours define when your team or system should actively send or respond to messages. This helps you avoid reaching out during nights, weekends, or holidays based on your operational schedule.

**Why it matters:**
Sending messages outside of business hours may lead to customer complaints or poor engagement. Respecting time zones and availability ensures professionalism and better message reception.

> 👉 [Configure Business Hours](https://docs.beconversive.com/UQYTmaW5KB8-compliance/zIeEa2IrVRk-business-hours)

### **6. DLT Registration (India)**

**What it is:**
Distributed Ledger Technology (DLT) is a mandatory registration process for businesses sending SMS in India. It is enforced by the Telecom Regulatory Authority of India (TRAI). You must register your business entity, headers (sender IDs), and message templates with a DLT platform like Jio, Vodafone Idea, or Airtel.

**Why it matters:**
Messages that are not registered via DLT will be blocked by Indian telecom operators. Completing DLT registration ensures full compliance and uninterrupted SMS delivery in India.

> 👉 [Steps for DLT Registration](https://docs.beconversive.com/UQYTmaW5KB8-compliance/oK1QK5kj5dE-important-announcement)

### **7. Being Messaging Compliant with Australia's Data Privacy Laws**

**What it is:**
In Australia, messaging activities must comply with the **Privacy Act 1988** and **Spam Act 2003**. These laws require businesses to obtain explicit consent before sending commercial messages and to include clear unsubscribe options in every message.

**Why it matters:**
Violations can result in penalties from the Australian Communications and Media Authority (ACMA). Following these rules protects your brand, builds trust, and ensures ongoing engagement with your Australian customers.

> 👉 [Learn More About Messaging Compliance in Australia](https://docs.beconversive.com/UQYTmaW5KB8-compliance/djpOvn60dxo-being-messaging-compliant-with-australia-s-data-privacy-laws)

Setting up these elements correctly from the start ensures that your messaging is legally compliant, professionally managed, and ready to scale. If any of these apply to your region or business model, we highly recommend completing them before moving on to campaign setup or automation.