# Analytics Dashboard

> **Source**: [SMS-Magic](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard)
>
> <p>Monitor message performance with dashboards, filter data by date, and track delivery and response rates. Export inbound and outbound message data and set up alerts for issues.</p>

## Browse Collection

1. [Messaging Analytics](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/dQa8pVGoxfc-messaging-analytics.md) (Article)
2. [Message History Overview](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/hnEJdgKDbRk-message-history-overview.md) (Article)
3. [Download Message History Report](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/pATEPHZq4J0-download-message-history-report.md) (Article)
4. [Messaging Alerts - Overview](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/4xB8AcRw3yc-messaging-alerts-overview.md) (Article)
5. [Alert & Subscription Management](https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/09JgoGlFVR4-alert-subscription-management.md) (Article)

---

# ARTICLE: Message History Overview

## METADATA

- id: JmvO6s65sEqkUZiadNWfRw
- type: article
- source: SMS-Magic
- content_url: https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard/hnEJdgKDbRk-message-history-overview

- collection_url: https://docs.beconversive.com/fFeqhHZnU8Q-analytics-dashboard

## CONTENT

## **How Can I View and Manage My Message History?**

A clean tabular representation for all your messages. Track your incoming and outgoing messages in the **Message** **History **section.

drop-down with ease. We have added a few other tweaks to it too!

> - This feature will be unavailable for usage if you opt-in for HIPAA Compliance. For more information contact [care@beconversive.com](mailto:care@beconversive.com)
> - 6 months of previous Message History can be viewed and filtered. For archived data please get in touch with [care@beconversive.com](mailto:care@beconversive.com)

You can view the Incoming and Outgoing Messages Report under the respective tabs for SMS and WhatsApp channel.

You can see more details for each outgoing and incoming record in the Report, by clicking on the Info icon in the Details column.

### **SMS History**

*[Image]*

Few details available for Outgoing SMS Messages are –

Id

Outgoing Message Identifier

Mobile Number

Recipient’s Mobile Number

Sender Id

Sender ID used to send this message

CreatedOn

The date and time the message was sent

Text

Text of the Message sent

MMS Media

View the Media file in the sent message if the message type is MMS

Sent Status

Sent status of the message from SMS-Magic Platform

Delivery Status

Delivery status of the message as received from the Message Provider

Credits

Number of Message Credits consumed in sending this message

Push Status

The status of message sync with the connected CRM.

*[Image]*

Few details available for Incoming SMS Messages are –

Id

Incoming Message Identifier

Mobile Number

Recipient’s Mobile Number

Shortcode

Sender ID / Incoming Number on which the message is received.

Message

Text of the Message received

CreatedOn

The date and time the message was received

Push Salesforce Status

The status of message sync with the connected CRM.

MMS Detail

View the Media file in the received message if the message type is MMS

### **WhatsApp History**

*[Image]*

Few details available for Outgoing WhatsApp Messages are –

Id

Outgoing Message Identifier

Mobile Number

Recipient’s Mobile Number

Sender Id

Sender ID used to send this message

CreatedOn

The date and time the message was sent

Message / Caption

Text of the Message sent

Attachment

View the Media file in the sent message

Sent Status

Sent status of the message from SMS-Magic Platform

Delivery Status

Delivery status of the message as received from the Message Provider

*[Image]*

Few details available for Incoming WhatsApp Messages are –

Id

Incoming Message Identifier

Mobile Number

Recipient’s Mobile Number

Sender ID

Sender ID / Incoming Number on which the message is received.

Message

Text of the Message received

Attachment

View the Media file in the received message

CreatedOn

The date and time the message was received

### **Filter Messages**

You can filter Outgoing / Incoming SMS Messages Report based on-

- Start and End Date
- Mobile Number
- SMS/MMS

You can filter Outgoing / Incoming WhatsApp Messages Report based on-

- Start and End Date
- Sender ID
- Mobile Number

*[Image]*

### **Search Messages**

You can search the Outgoing / Incoming SMS and WhatsApp Messages Report using the Mobile Number of Recipient. Enter 8 or more digits to search. Click Enter or click on the search icon, to begin the search.

> Note: Currently, you can only download SMS and Facebook History reports.