# Message Channel Integrations

> **Source**: [SMS-Magic](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations)
>
> <p>Integrate SMS, WhatsApp, RCS, and Webchat messaging with Conversive for seamless communication. Set up automated messages for efficient customer engagement.</p>

## Browse Collection

1. [Whatsapp Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/6ux2rSwQQKc-whatsapp-overview.md) (Article)
2. [Overview of Conversive Button for Webchat](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/vvU57h6mAQI-overview-of-conversive-button-for-webchat.md) (Article)
3. [RCS Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/pqdEnXZt5M0-rcs-overview.md) (Article)
4. [Perquisites for creating RCS channel](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/dun4gmWs2ss-perquisites-for-creating-rcs-channel.md) (Article)
5. [Conversive Button with your Website](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/EW7ctDrNZdo-conversive-button-with-your-website.md) (Article)
6. [Automate conversations for Webchat](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/95Z3JNR2kvI-automate-conversations-for-webchat.md) (Article)
7. [Using RCS in Conversive](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/8pIYxcg00PE-using-rcs-in-conversive.md) (Article)
8. [Sender ID Setup](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/6Pnm8NiLGFQ-sender-id-setup.md) (Article)
9. [BYOP Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/mlH05tVasM4-byop-overview.md) (Article)
10. [Integrate Your Provider](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/S0KuMvDKGNc-integrate-your-provider.md) (Article)
11. [BYON Caveats & Limitation](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/IgSqQJdzOk0-byon-caveats-limitation.md) (Article)
12. [BYON Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/5I5G47luHWg-byon-overview.md) (Article)
13. [BYON Process](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/gnfyXcTp3qg-byon-process.md) (Article)
14. [LINE Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/UuWSL6Ea8UA-line-overview.md) (Article)
15. [Instagram Overview](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/1jot2BCVgeQ-instagram-overview.md) (Article)
16. [Setup a LINE Messaging Channel](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/np6XCOZvWuM-setup-a-line-messaging-channel.md) (Article)
17. [Prerequisites for Instagram Setup](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/aw2AHmmcpkA-prerequisites-for-instagram-setup.md) (Article)
18. [Get a WhatsApp Sender ID ](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/IZ8Me7MeXKw-get-a-whatsapp-sender-id.md) (Article)
19. [Setup Instagram Channel](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/mWx6YHf41WI-setup-instagram-channel.md) (Article)
20. [Enable LINE Channel](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/aD0au2lxMuc-enable-line-channel.md) (Article)
21. [Integrate your own WhatsApp number](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/Qi84gxTZycQ-integrate-your-own-whatsapp-number.md) (Article)
22. [Troubleshooting, Compliance & FAQs for Instagram Integration](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/4qMueJwfmuc-troubleshooting-compliance-faqs-for-instagram-integration.md) (Article)
23. [WhatsApp Cloud API - Setup](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/tOoB7SMg4fA-whatsapp-cloud-api-setup.md) (Article)
24. [Supported Message Types](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/v9ub7WLEsWY-supported-message-types.md) (Article)
25. [Quality Rating and Status](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/keK7sriWYEs-quality-rating-and-status.md) (Article)
26. [Compliance with WhatsApp Messaging](https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/l2m14TcpOvs-compliance-with-whatsapp-messaging.md) (Article)

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# ARTICLE: Quality Rating and Status

## METADATA

- id: wXezyVT6EPjqloTLSOt8Mg
- type: article
- source: SMS-Magic
- content_url: https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations/keK7sriWYEs-quality-rating-and-status

- collection_url: https://docs.beconversive.com/bfBCisshJUs-message-channel-integrations

## CONTENT

## What is Quality Rating?

**Quality Rating: **It shows the quality of the messages your customers received in the past 24 hours. Under the Quality Rating column, there are three different quality states:

- Green: High quality
- Yellow: Medium quality
- Red: Low quality

## What Are the Different Phone Number Statuses?

**Statuses**

There are different statuses for phone numbers that refer to its connectivity:

- Pending: This is when a business first sets up a phone number that hasn’t yet been on-boarded and approved
- Connected: The phone number is online and functioning normally
- Offline: The phone number is currently not reachable by WhatsApp servers or is not otherwise online

Occasionally, a phone number may show one of two particular statuses that are related to quality and messaging limits: Flagged and Restricted.

- Flagged: This is a warned state. When the quality rating reaches a low (red) state, the phone number is moved to a Flagged status. If the quality rating improves to a high (green) or medium (yellow) state over 7 days, the phone number will return to a connected status. If the quality rating does not improve within 7 days, the number will still return to a connected status but with a lower messaging limit imposed on it.
- Restricted: Phone numbers that reach their messaging limit are moved to a restricted state. During a Restricted state, the number will be unable to send any notification messages until the 24-hour window for sending messages is reset. They can still respond to any messages initiated by users.

To maintain high quality, WhatsApp recommends the following:

- Make sure messages follow the [WhatsApp](https://www.whatsapp.com/legal/business-policy/?fbclid=IwAR1ec4FMqKNTvk3K6ZQ7jzrKhrZjqVl9JF8nheX_gnjSt5io8Jrj2hbBJXE) Messaging guidelines
- Only send messages to users who have opted to receive messages from your business
- Make the messages highly personalized and useful to users. Avoid sending open-ended welcome messages or introductory messages.
- Be mindful of messaging frequency, avoid sending customers too many messages a day. Be thoughtful of informational messages, optimizing for content and length.