# Automate Your Conversations

> **Source**: [SMS-Magic](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations)
>
> <p>Automate conversations with triggers for nurture messages, notifications, reminders, and keyword-based messaging. Set up chatbot automation and the Conversive button for seamless interaction.</p>

## Browse Collection

1. [Conversive Button](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/7r7t3Z86BfY-conversive-button.md) (Video)
2. [Automation Use Cases FAQ](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/ZILMbEZ3E7c-automation-use-cases-faq.md) (Article)
3. [Nurture Usecase ](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/MArByCNAJ5I-nurture-usecase.md) (Article)
4. [Understand the Nurture Usecase](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/uvXJm4ol7W0-understand-the-nurture-usecase.md) (Article)
5. [Activate Nurture Automation Usecase](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/UpM9AWyVw5I-activate-nurture-automation-usecase.md) (Video)
6. [Reminder Usecase Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/F4MiKAxgQ6c-reminder-usecase-automation.md) (Article)
7. [Understand Reminder Usecase Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/fba2E2xH5dY-understand-reminder-usecase-automation.md) (Article)
8. [Notification Usecase](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/bg1A3QqQai8-notification-usecase.md) (Article)
9. [Understand Notification Usecase Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/EOMKMGEovgc-understand-notification-usecase-automation.md) (Article)
10. [Activate Notification Usecase Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/wParPvlllCE-activate-notification-usecase-automation.md) (Video)
11. [Keyword Responder Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/vBa0q7U091k-keyword-responder-automation.md) (Article)
12. [Understand Keyword Responder Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/V3Tuej4ANdc-understand-keyword-responder-automation.md) (Article)
13. [Conversational Flow](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/JMIhSYKiGIY-conversational-flow.md) (Article)
14. [FAQ Bots](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/1NdTCSCDFUc-faq-bots.md) (Article)
15. [Activate Keyword Responder Automation](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/QEKQuE4dLeg-activate-keyword-responder-automation.md) (Video)
16. [Automate Conversations](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/0ftU1sCZryM-automate-conversations.md) (Article)
17. [Getting Started with Conversive Buttons](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/sn5tm96DKh8-getting-started-with-conversive-buttons.md) (Article)
18. [Creating Conversive Buttons](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/0DbPJ51Qz1s-creating-conversive-buttons.md) (Article)
19. [Integrating Conversive Button with your Website](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/IGEKp0k2h3E-integrating-conversive-button-with-your-website.md) (Article)
20. [Automating Conversations with Conversation flow](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/2FZnYJmVe2k-automating-conversations-with-conversation-flow.md) (Article)
21. [Capturing Basic consumer info & syncing with CRM](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/mBGzxh7xxOM-capturing-basic-consumer-info-syncing-with-crm.md) (Article)
22. [Managing Conversations & Responses](https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/K8NpvWLApkI-managing-conversations-responses.md) (Article)

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# ARTICLE: FAQ Bots

## METADATA

- id: Dpue06jqWSx38Y4ZCjWhuA
- type: article
- source: SMS-Magic
- content_url: https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations/1NdTCSCDFUc-faq-bots

- collection_url: https://docs.beconversive.com/YKOsKUGLguc-automate-your-conversations

## CONTENT

Welcome to the FAQ Bot section! This part of the documentation guides you through enabling businesses to integrate their own bot systems with Conversive. Starting with OpenAI integration, businesses can build custom chatbots, GPTs, or assistants using OpenAI technology and seamlessly connect them to Conversive. This integration allows you to manage inbound inquiries in an automated and efficient manner. Follow these instructions to leverage your custom bots within Conversive and enhance your customer support capabilities. Dive in to get started with your FAQ bot integration!

Conversive Integrations

### **AI Integrations**

- Open AI: Easily integrate your existing Open AI models with Conversive. Connect your AI-driven chatbots by entering the API key and, if applicable, the Assistant ID. This integration allows your AI models to interact seamlessly through Conversive, enhancing customer interactions with advanced AI capabilities. Users can then associate these AI tools with phone numbers used in their advertisements, both digital and physical, to automate and personalize customer communication

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### **Steps to Integrate OpenAI with Conversive**

1. Navigate to the Conversive Integrations section.
2. Click on the "Open AI" integration option.

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1. Click "Connect" and enter the required configurations on the detail page to connect your model.

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1. Once added, reach out to the Conversive team to enable the integration against one of the sender IDs you plan to use for automation and receiving inbound inquiries.

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#### **Responding to the Conversation by Bot**

Overview of Bot Conversations:

Bot-driven conversations are central to efficiently managing high-volume customer inquiries within Conversive. When a conversation flow is specifically activated, and the customer initiates communication via SMS, WhatsApp, or web chat, these interactions are directed to a specialized "bot conversations" inbox. This organizational method ensures that automated interactions are handled separately, allowing customer service agents to concentrate on more complex queries requiring human intervention.

How Bot Conversations Work:

1. Automatic Handling: Conversations appropriate for automated handling are categorized into the "bot conversations" inbox, optimizing the management of these interactions

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1. Continuation of Automated Service: Automated conversations proceed seamlessly unless there is a need for human attention, triggered by a complex query or a customer's request.

#### **Bot Conversations and Agent Handoff**

Managing Transitions to Human Agents:

While automation efficiently handles routine inquiries, situations requiring a human touch—due to query complexity or customer preference—necessitate seamless integration of human agents.

1. Triggering Agent Handoff:

- Conversations are transferred from the automated "bot conversations" inbox to an agent's personal inbox when human intervention is needed, either by system designation or by explicit customer request.
- This transfer signals the need for human engagement, ensuring a smooth transition from automated to personal interaction.
2. Agent Notification and Engagement:

- Agents are promptly notified when conversations require their input, ensuring they are prepared with relevant context.
- Agents access the entire conversation history, allowing for informed and personalized responses to maintain service continuity.
3. Direct Agent Interaction:

- Post-handoff, agents handle these conversations directly through the Conversive desk, engaging in one-on-one messaging to resolve the customer’s inquiry effectively.

This comprehensive approach to managing conversations ensures that every customer interaction, whether automated or live, is handled with maximum efficiency. Conversive’s system not only leverages advanced automation for routine inquiries but also ensures that more complex or sensitive issues receive the nuanced attention only a human agent can provide. The adaptability of switching between bot-driven and live interactions enhances the responsiveness and effectiveness of customer service operations, ensuring high levels of customer satisfaction and engagement.