# Conversations

> **Source**: [SMS-Magic](https://docs.beconversive.com/GW4mkMAmz18-conversations)
>
> <p>Manage and organize conversations in your messaging inbox, save incoming messages to contacts, and handle spam settings. Create shared inboxes for team collaboration and efficient communication.</p>

## Browse Collection

1. [Using Messaging Inbox: Converse Desk](https://docs.beconversive.com/GW4mkMAmz18-conversations/cWuBjeCJcGQ-using-messaging-inbox-converse-desk.md) (Video)
2. [Shared Inbox in Converse Desk](https://docs.beconversive.com/GW4mkMAmz18-conversations/a43u331jpOg-shared-inbox-in-converse-desk.md) (Video)

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# VIDEO: Using Messaging Inbox: Converse Desk

## METADATA

- id: XEUX9WJPpZTV8VEXKfki2g
- type: video
- source: SMS-Magic
- content_url: https://docs.beconversive.com/GW4mkMAmz18-conversations/cWuBjeCJcGQ-using-messaging-inbox-converse-desk

- collection_url: https://docs.beconversive.com/GW4mkMAmz18-conversations

## SUMMARY

### **What is a Conversation?**

- A conversation is an interactive communication thread between two or more people, typically between customers and agents. Tracking conversations is essential for monitoring and enhancing the customer journey within your business.

### **What is the Messaging Inbox?**

- The Converse Desk provides an intuitive inbox interface similar to email, designed for easy access and management of SMS, WhatsApp, and other messaging channels. It helps agents effectively handle a high volume of conversations by guiding them to prioritize responses.

### **How an agent can manage Conversations in their messaging inbox?**

- Agents see conversations assigned by an admin in their 'My Inbox,' where they can read and reply. Admins can also view all agent inboxes and assign conversations as needed.

### **How to save the incoming message from an unknown number to contacts?**

- For unknown numbers, click the three-dot menu next to the conversation, then select the option to save the contact.

### **Do I have an option to mark a recipient as spam? What happens after that?**

- Yes, you have the option to mark a recipient as spam. Marking a contact as spam will route all future messages from that sender directly to the Spam folder.

### **How can I remove a conversation from Spam?**

- Navigate to the Spam folder, click the conversation, and select "Mark as Not Spam."

# **Frequently Asked Questions**

1. **How to Assign Conversations to Agents?**

2. **Who are Agents?**

3. **How to Invite Agents?**

4. **Can I Download Conversation History?**

5. **How to Search Conversations?**

6. **How to Save a Contact to Audience Manager?**

7. **Where are Spammed Conversations Located?**

8. **Can Spam Conversations be Deleted?**

9. **How to Report a Conversation?**