# Conversations

> **Source**: [SMS-Magic](https://docs.beconversive.com/GW4mkMAmz18-conversations)
>
> <p>Manage and organize conversations in your messaging inbox, save incoming messages to contacts, and handle spam settings. Create shared inboxes for team collaboration and efficient communication.</p>

## Browse Collection

1. [Using Messaging Inbox: Converse Desk](https://docs.beconversive.com/GW4mkMAmz18-conversations/cWuBjeCJcGQ-using-messaging-inbox-converse-desk.md) (Video)
2. [Shared Inbox in Converse Desk](https://docs.beconversive.com/GW4mkMAmz18-conversations/a43u331jpOg-shared-inbox-in-converse-desk.md) (Video)

---

# VIDEO: Shared Inbox in Converse Desk

## METADATA

- id: Rr4D9U0lolDO4lBSVCraWQ
- type: video
- source: SMS-Magic
- content_url: https://docs.beconversive.com/GW4mkMAmz18-conversations/a43u331jpOg-shared-inbox-in-converse-desk

- collection_url: https://docs.beconversive.com/GW4mkMAmz18-conversations

## SUMMARY

### Overview of Shared Inbox in Converse Desk

A shared inbox in Converse Desk is a powerful tool that enables multiple team members to manage and respond to incoming messages from a single, unified location. This centralized approach enhances collaboration, reduces response times, and ensures that customer inquiries are addressed consistently and efficiently. Here’s an in-depth look at how businesses can make the most of the shared inbox feature and set it up effectively.

### Key Benefits of a Shared Inbox

1. **Enhanced Collaboration**

2. **Improved Response Times**

3. **Consistent Communication**

### How can I create shared inbox for my team?

To create a shared inbox for your team:

1. Click the **plus icon** to start creating a new shared inbox.

2. Enter the **inbox name** and select the **sender IDs** from which conversations should be added to this inbox.

3. Add the **teammates** who will be responsible for handling conversations in the shared inbox.

4. Click **Create** to finalize and set up your shared inbox.

Your shared inbox is now ready.

## **Frequently Asked Questions**

1. Who can create the shared Inbox?

- Only an admin has the authority to create a shared inbox for the team.

2. **How Do Notifications Work in a Shared Inbox?**

- Notifications are sent to all agents within the shared inbox, regardless of whether a specific conversation is assigned to them.

3. **Can Agents Assign or Respond to Conversations in the Shared Inbox?**

- Any agent in the shared inbox can respond to conversations directly without needing individual assignment.

4. **How to Check Agent Availability in the Shared Inbox?**

- You can view the status of all available agents in the shared inbox at the top-right corner.

5. **How Are Automated Messages Sent to the Shared Inbox?**

- Automated messages are triggered and sent to the shared inbox when no agents are actively online.

6. **Creating Templates for Automated Messages in the Shared Inbox:**

- Templates for automated messages can be created under the Templates section. Set the object as "Shared Inbox" to designate the template specifically for use in the shared inbox.